Guest Services Agent
2 months ago
Job Summary
New Castle Hotels & Resorts is seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.
Key Responsibilities
- Provide Exceptional Customer Service - greet and welcome guests, respond to their inquiries, and resolve any issues in a timely and professional manner.
- Manage Front Desk Operations - check-in and check-out guests, process payments, and handle room assignments and key cards.
- Handle Guest Inquiries - respond to guest inquiries, provide information about hotel amenities and services, and resolve any issues or concerns.
- Work Collaboratively with Team Members - communicate effectively with other hotel staff, including housekeeping, maintenance, and food and beverage teams, to ensure seamless guest service.
- Maintain a Clean and Organized Front Desk Area - ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
Requirements
- Excellent Communication and Interpersonal Skills - ability to communicate effectively with guests, colleagues, and management.
- Basic Math Skills - ability to handle cash and credit transactions accurately.
- Basic Computer Skills - ability to use hotel software and systems.
- Ability to Work in a Fast-Paced Environment - ability to multitask and work in a fast-paced environment with a high level of accuracy and attention to detail.
Working Conditions
This role requires the ability to work in a fast-paced environment, with frequent interruptions and a high level of accuracy and attention to detail. The Front Desk Agent will be required to stand for long periods of time, lift up to 20 pounds, and push/pull carts with up to 50 pounds of force.
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