Guest Services Agent

2 months ago


Dartmouth, Canada New Castle Hotels & Resorts Full time

Job Summary

New Castle Hotels & Resorts is seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities

  • Provide Exceptional Customer Service - greet and welcome guests, respond to their inquiries, and resolve any issues in a timely and professional manner.
  • Manage Front Desk Operations - check-in and check-out guests, process payments, and handle room assignments and key cards.
  • Handle Guest Inquiries - respond to guest inquiries, provide information about hotel amenities and services, and resolve any issues or concerns.
  • Work Collaboratively with Team Members - communicate effectively with other hotel staff, including housekeeping, maintenance, and food and beverage teams, to ensure seamless guest service.
  • Maintain a Clean and Organized Front Desk Area - ensure the front desk area is clean, organized, and well-stocked with necessary supplies.

Requirements

  • Excellent Communication and Interpersonal Skills - ability to communicate effectively with guests, colleagues, and management.
  • Basic Math Skills - ability to handle cash and credit transactions accurately.
  • Basic Computer Skills - ability to use hotel software and systems.
  • Ability to Work in a Fast-Paced Environment - ability to multitask and work in a fast-paced environment with a high level of accuracy and attention to detail.

Working Conditions

This role requires the ability to work in a fast-paced environment, with frequent interruptions and a high level of accuracy and attention to detail. The Front Desk Agent will be required to stand for long periods of time, lift up to 20 pounds, and push/pull carts with up to 50 pounds of force.


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