Student Connect Advising Assistant

2 weeks ago

Red Deer, Canada Red Deer Polytechnic Full time

Position Information

**Position Title**
- Student Connect Advising Assistant**Position Summary**
- Are you looking for a permanent full-time position at Red Deer Polytechnic? Do you have customer service experience with the ability to connect with students? We invite you to join our team as the Student Connect Advising Assistant.
- The Student Connect Advising Assistant serves as the first point of contact for Red Deer Polytechnic students accessing services at the Student Connect Centre. The incumbent front line support to assist students in making informed decisions concerning their educational goals. This position is part of a collaborative team that builds and improves the processes that attract learners to Red Deer Polytechnic supporting the academic journey from prospect to graduate.- The Student Connect Advising Assistant connects students to the appropriate resources within the Student Connect Centre, and across campus. The Assistant identifies and analyzes the needs of Red Deer Polytechnic learners to design relevant communication, tools, supports and services to support student success, retention, and belonging.- This position plays a critical role in supporting the administration of the Student Connect Centre including booking management, and call centre coverage.**Position Responsibilities**
- Acts as first point of contact for Student Connect Centre
- Provide information to students in a holistic manner, referring to Advisors as applicable
- Assist students in the navigation of academic processes and procedures such as registration add/drops, course withdrawals, funding, etc.
- Assist in the development of educational plans
- Maintain and develop knowledge/resources related to current program admission criteria, transfer requirements and program completion pathways
- Support the management of the centres general inboxes and contact forms
- Coordinate the operation of the centres online booking and communication systems
- Provide day-to-day scheduling assistance to screen and prioritize advisor in-person, online, or phone bookings with drop-in requirements
- Support student recruitment and retention efforts including tours, communication, and special events

**Required Qualifications**
- Two (2) years of post-secondary training, completion of a community college certificate including trades apprenticeships or equivalent in Business Administration, Administrative Professional, Marketing
- One to two years’ experience in a similar role
- Superior communication skills (both written and verbal)
- Excellent relationship building and interpersonal skills
- Must be a team player and also able to work independently

**Preferred Qualifications**
- Experience using Blackboard, Banner, Microsoft Office products
- Student advising experience is an asset
- Four (4) year undergraduate degree, or three (3) year undergraduate degree plus one full additional year of university in a related program representing four years of study or equivalent

**Salary or Hourly?**
- Salary**Salary**
- $43,130.00 - $50,456.00**Benefits and Compensation Information**
- Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, Employee & Family Assistance Program, generous vacation allotments, credit tuition waivers and opportunities for professional development funding. Additional time off due to Institution closures between Christmas and New Year general holidays.- Eligibility to access the above mentioned benefits dependent upon the Terms and Conditions of Employment and related RDP policies.

**About Red Deer Polytechnic**
- Focused on advancing the economic and social priorities of Alberta,
- **Red Deer Polytechnic** (RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Extended Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.- Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.- Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our
- **polytechnic community**.Posting Detail Information

**Competition Number**
- 2023-O-055**Employment Type**
- Permanent Full-Time**Number of Vacancies**
- 1**Desired Start Date**
- 09/05/2023**Position End Date (if term-certain)**

**FTE**
- 1.0**Hours of Work**
- 8:30 a.m. to 4:30 p.m., Monday to Friday, 35 hours per week**Open Date**
- 08/10/2023**Close Date**
- 08/1

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