Guest Service Agent
4 months ago
**The Landing Hotel & Conference Centre**
**Guest Service Agent**
The Front Desk Agent is responsible to greet and make your guest feel theyve made the right choice to stay with us. As a Front Desk Agent, you will be the face of our facility to our guests. You will be responsible for the entire experience from beginning to end in our facilities.
**Key Duties and Responsibilities**:
- Answering, assisting, and transferring calls to the appropriate individuals/departments
- Check guests in, issue room keys, provide information on hotel services and room location.
- Ensure valid identification is taken from guests at check-in
- Answer phones in a prompt and courteous manner
- Answer all guest calls, messages, requests, questions or concerns
- Check guests out, including resolving any late or disputed charges
- Communicate any outstanding guest requests or issues to management that may require additional monitoring.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
**Qualifications: (experience needed and education)**
- At least three months of experience in a similar role
**Salary**:Between $17.00 - $18.00/ hour based on experience
**Vacation**: 2 weeks per year after first year worked
**Benefits**: Group insurance benefits including dental, health and vision. Long term disability.
**Job Type**: Full-time permanent, minimum 32 hours per week
**Language**:At least intermediate English is required.
**Job Location**: St. Paul, AB T0A 3A2
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