Guest Service Agent
2 weeks ago
**The Landing Hotel & Conference Centre**
**Guest Service Agent**
The Front Desk Agent is responsible to greet and make your guest feel theyve made the right choice to stay with us. As a Front Desk Agent, you will be the face of our facility to our guests. You will be responsible for the entire experience from beginning to end in our facilities.
**Key Duties and Responsibilities**:
- Answering, assisting, and transferring calls to the appropriate individuals/departments
- Check guests in, issue room keys, provide information on hotel services and room location.
- Ensure valid identification is taken from guests at check-in
- Answer phones in a prompt and courteous manner
- Answer all guest calls, messages, requests, questions or concerns
- Check guests out, including resolving any late or disputed charges
- Communicate any outstanding guest requests or issues to management that may require additional monitoring.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
**Qualifications: (experience needed and education)**
- At least three months of experience in a similar role
**Salary**:Between $17.00 - $18.00/ hour based on experience
**Vacation**: 2 weeks per year after first year worked
**Benefits**: Group insurance benefits including dental, health and vision. Long term disability.
**Job Type**: Full-time permanent, minimum 32 hours per week
**Language**:At least intermediate English is required.
**Job Location**: St. Paul, AB T0A 3A2
-
Guest Service Agent
4 weeks ago
St. John's, Canada Fairfield by Marriott St. John's Full timeUnder the direction of the Operations Manager, and amongst a great team, the Guest Services Agent will be the Ambassador of guest satisfaction involving being actively engaged in anticipating and delivering lively guest experiences. To be successful in this role, an individual must be willing to continually grow and find efficiencies in how they work and...
-
Hotel Night Auditor
5 days ago
St. Catharines, Canada Best Western Hotel & Conference Centre Full time**Job description** **Summary** The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports, and taking over duties of the Front Desk Agent. Hotel Night Auditors are required to work a late evening and usually through the night shift on...
-
Guest Service Manager
5 days ago
St. Catharines, Canada Heart of Niagara Hotels Full time**Guest Service Manager - Hampton Inn** **Summary** The Guest Service Manager is responsible for the daily operations of the front desk at Heart of Niagara Hotels and reports to the General Manager of the assigned property. He/she is responsible for the oversight and management of hotel front desk agents and for ensuring the highest quality assurance...
-
Guest Service Agent/night Auditor
1 week ago
St. Albert, Canada Best Western Plus The Inn at St. Albert Full time**We are currently seeking a full time Guest Service Agent/PT Night Auditor at the award winning Best Western Plus The Inn at St. Albert.** Best Western has been serving guests for 70 years. You know our brand. Perhaps you've even been our guest. If so, then you know we treat our guests like family. What you may not know is that we treat our team members...
-
Guest Service Agent
5 days ago
St. Thomas, Canada Holiday Inn Express and Suite - St Thomas Full timeCheck-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. Duties and Responsibilities: - Greet and welcome guests as they arrive at the hotel - Check guests in and out, ensuring all necessary information is obtained and recorded accurately - Answer phone calls...
-
Guest Services Representative
2 weeks ago
St. John's, Canada Delta St. John's Full timeThe Delta St. John's Hotel is a 403 room fast paced, high volume conference hotel. We strive to foster a strong service culture and team environment so that the needs of our guests and associates are met in equal measure. We are seeking a qualified Guest Service Agent. This is full time permanent position. We offer an attractive wage and benefits package as...
-
Guest Services Representative
7 days ago
St. John's, Canada Delta St. John's Full timeThe Delta St. John's Hotel is a 403 room fast paced, high volume conference hotel. We strive to foster a strong service culture and team environment so that the needs of our guests and associates are met in equal measure. We are seeking a qualified Guest Service Agent. This is Part Time position. We offer an attractive wage and benefits package as well as...
-
Guest Services Representative
2 weeks ago
West St Paul, Canada Southeast Resource Development Council Corp. Full timeThe Southeast Wellness Lodge is seeking a highly motivated individual that can communicate with staff and clientele in a fast-paced environment with a high level of professionalism. The Client Services Representative will primarily be the main point of contact for clientele & guests at the Southeast Wellness Lodge. The Guest Services Representative’s main...
-
Guest Services Representative
6 days ago
West St Paul, Canada Southeast Resource Development Council Corp. Full timeThe Southeast Wellness Lodge is seeking a highly motivated individual who can communicate with staff and clientele in a fast-paced environment with a high level of professionalism. The GuestServices Representative will primarily be the main point of contact for clientele & guests at the Southeast Wellness Lodge. The Guest Services Representative’s main...
-
Front Desk
3 days ago
St. Catharines, Canada Stone Mill Inn Full timeResponsibilities - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about...
-
Front Desk
2 weeks ago
St. Catharines, Canada Stone Mill Inn Full timeResponsibilities - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about...
-
Front Desk Agent
2 weeks ago
St. Albert, Canada Holiday Inn Express and Suites St Albert Full timeAt Holiday Inn Express, we’re all about travel that’s simple AND smart. That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? Check. They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are...
-
Director of Guest Services
4 weeks ago
St. Thomas, Ontario, Canada Frenchman's Reef Full timeJoin the elite team at The Westin at Frenchman's Reef in breathtaking St. Thomas Set against the stunning backdrop of the Caribbean, our reimagined resort is where luxury meets tropical paradise. We're looking for passionate and driven individuals to help us deliver world-class hospitality in a setting like no other. With exceptional amenities, including...
-
Guest Services Representative
5 days ago
St. Thomas, Ontario, Canada Capital Vacations Full timeAbout UsCapital Vacations is a premier provider of vacation experiences, committed to delivering exceptional service and creating lifelong memories for our guests.As an Activities Representative, you will play a vital role in enhancing our guests' experiences through creative and engaging resort activities.Main Responsibilities:Develop and implement resort...
-
Guest Service Manager
5 days ago
St. Thomas, Canada Holiday Inn Express and Suite - St Thomas Full timeManage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance - Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the...
-
Guest Service Representative
2 weeks ago
St. John's, Canada Ronald McDonald House of Newfoundland and Labrador INC Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Register arriving guests and assign rooms - Take, cancel and change room reservations - Provide information on hotel facilities and services - Investigate and resolve complaints and claims - Process guests' departures, calculate charges and...
-
Front Desk Supervisor
2 weeks ago
St. Paul, Canada Canalta Group Full timeThe Canalta Hotel Family is looking for an inspirational leader to support and supervise our Guest Service Team. This position won't bore you as everyday will be a new and challenging experience! You'll be immersed in every aspect of the Canalta Hotel world. You will generate Legendary experiences by creating "I-can't-believe-they-did-that "moments! Your...
-
Guest Service
4 days ago
St. Albert, Canada Mahalo Massage and Wellness Full time_MAHALO M&W is hiring_... Our clinic offer a unique 2 floor workplace environment with spacious rooms (10 singles treatment rooms and 2 couples rooms). Our main floor is wheelchair accessible, our clinic have all the commodities to make your practice grow and be at your bestSo, if you are a passionate person, a self-driven practitioner, a team player,...
-
Part Time Guest Services Representative
1 week ago
St. John's, Canada Westmont Hospitality Group Full timeSteeped in history and built on the site of the old Fort William at the base of Signal Hill, the Sheraton Hotel Newfoundland blends elegance with the vibrant and colourful atmosphere of one of the oldest cities in North America. Our premier location overlooking St. John’s harbour, is just minutes from area attractions, boutique shopping and the legendary...
-
Customer Service Agent
1 day ago
St. John's, Newfoundland and Labrador, Canada Kaizen Lab Inc. Full timeThe Customer Service Agent provides excellent customer service to all customers via telephone and in-person.Reports To: The Customer Service Agent reports to the Customer Service Supervisor.Duties:1. Book reservations via phone and in person.2. Issue tickets and boarding cards.3. Process cash and credit card payments.4. Provide rates, quotes, and travel...