Physical Security Operations Manager

1 week ago

Montréal, Canada BMO Financial Group Full time

Address:
105-119-129 rue St-Jacques O

Job Family Group:
Customer Shared Services

The Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances BMO’s ability to rapidly prevent, detect, respond to, and recover from all security & crisis threats. This position offers a unique experience to learn from experienced leaders in the industry, join a team building the 21st century model for security and helping grow the good by protecting our customers and communities.

Supports the service delivery, development, and execution of physical security programs, policies, and practices to minimize the potential impact of criminal risk and ensure a satisfactory level of security, fire, and life safety protection in locations / buildings across the enterprise.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Acts as a trusted advisor to assigned business/group. Influences and negotiates to achieve business objectives.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Ensures effective execution of the physical security and protection programs, policies and practices.
- Identifies emerging issues and trends to inform decision-making.
- Leads consultations with internal and external stakeholders, to develop and implement strategic business plans to reduce risks / exposures related to physical security and protection.
- Conducts independent analysis and assessment to resolve strategic issues.
- Builds effective relationships with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
- Develops and manages a business/group program.
- Reviews the program for effectiveness, considers trends and patterns as it relates to physical security risks/issues and recommends enhancements; makes changes as required.
- Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
- Reviews and signs-off on the security design for all significant security and building projects, monitors project completion relating to the designs, and performs final inspection for selected projects against the original security objectives.
- Responds to and assists in the management of crisis situations.
- Leads/participates in the design, implementation and management of core business/group processes.
- Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
- Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements.
- May represent BMO at various industry forums.
- Collaborates in the delivery of day to day operational processes, program management activities and administrative tasks to support the people and property protection programs to achieve business results and deliver the intended employee experience.
- Executes procedures, processes and tasks (e.g. monitoring access to premises, service requests and transactions, administer and validate system access reports/lists, etc.) within relevant service level agreements; identifies gaps/issues and escalates as required.
- Provides a consistent and exceptional stakeholder experience, maximizes employee productivity, enforces internal / external control standards and minimizes risk.
- Collaborates with internal and external stakeholders in order to deliver on business objectives. External stakeholders may include law enforcement, building landlords, physical security vendors/security guards, contacts at other financial institutions, etc.
- Communicates and reinforces principles, programs, process, and standards and commu

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