Area Manager

2 days ago

Montréal, Canada BLACKBIRD SECURITY INC. Full time

Blackbird Security Inc is quickly-growing company currently looking to hire a **Area Manager** in **Montréal, QC.**

Blackbird is a quickly-growing company and has built a reputation for excellence by setting the standards for superior performance and excellent customer service. We are committed to bettering the community by providing excellent security services which fit the unique needs of our clients and the communities we serve. Our company provides security services to a wide range of clients all over the country including retail stores, high end retail sites, warehouses, corporate offices, construction sites, campuses, municipal offices and many more.

This position has the unique experience of joining our team as we kick-start a brand-new region and begin offering coast-to-coast services across Canada

**Role Summary**

Your primary responsibility will be to fully support the Director of Operations in his role as it pertains to the cost-effective management of all operational facets associated with your region in terms of operational accountability.

**Job Duties and Specifications**
- Participate in and lead the selection, development, management, and leadership of the selected supervisory staff.
- Ensure, hold and be held accountable for, maintenance of professional communication at all times between team members.
- Schedule and assign staff to sites to ensure that there are no missed shifts and no overtime. Filling open shifts when they occur, or short notice guard requests.
- Working billable floor hours as assigned to you.
- Supporting the Director of Operations with the design and maintenance of post orders for each site, whether this is physically done by Supervisors or by you.
- Develop and maintain solid relationships with our clients. If needed, meet regularly with designated client representatives for status updates and address any actual or potential problems.
- Overseeing disciplinary actions of your staff as necessary, with input from HR and your direct reports.
- Overseeing proper field training and orientation for employees.
- Participating in projects, investigations, and special assignments as required by the leadership team.
- Supporting HR in the recruiting, interviewing, and management of staff issues and required by assigned HR staff.
- Supporting the Director of Operations in his role to manage operational spending and ensuring cost effective operational efficiencies.
- Providing French-English translation support to employees, administrative staff, and management.
- Reporting on regional metrics and KPIs on a regular basis
- Supporting the ownership of this company with potential business development opportunities when they arise.
- Resolve complex client problems or disputes in a professional manner and ensure that clients receive requested services in a timely fashion.
- Identify opportunities to grow business with existing clients.
- Act as the main point of contact in all matters relating to client concerns and needs.
- Maintain accurate client records, keeping track of any contract updates and renewals.

**Requirements and Qualifications**
- 5+ years combined experience working in account management, sales, and/or security.
- Management experience is a must
- Should possess a valid Security Workers License and Driver’s License.
- Should possess their own vehicle for work-related travel (gas and parking will be reimbursed)
- Proven experience in a leadership role is required
- MUST speak both French and English fluently
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills

Offre d’emploi : Responsable district de la sécurité (bilingue - français/anglais)

Blackbird Security Inc. est une entreprise en pleine croissance qui cherche à embaucher un directeur district à Montréal, QC.

Blackbird est une entreprise qui grandit rapidement et qui s'est forgé une réputation d'excellence en établissant les normes de performances supérieures et d’un excellent service à la clientèle. Nous nous engageons à améliorer la communauté en fournissant d'excellents services de sécurité qui répondent aux besoins uniques de nos clients et des communautés que nous servons. Notre société fournit des services de sécurité à une grande variété de clients à travers le Canada, y compris des magasins de détail, des détaillants haut de gamme, des entrepôts, des bureaux d'entreprise, des chantiers de construction, des campus universitaires, des bureaux municipaux et bien d'autres.

Ce poste présente l'occasion unique de se joindre à notre équipe alors que nous lançons une toute nouvelle région et commençons à offrir des services d'un océan à l'autre à travers le Canada

Résumé du rôle

Votre principale responsabilité sera de

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