Workbc Administrative Support 1
7 months ago
**Position Title**: WorkBC Administrative Support 1
**Department**:Employment Services
**Location**:9860 Third Street, Sidney
**Days/Hours of Work**: Monday-Friday 8:30am - 5pm, one late shift 10:30am-7pm periodically, 37.5 hours per week.
**Union**: BCGEU Stand Alone
**ABOUT BEACON**:
When you join Beacon Community Services, you come to a place where you’re valued. Respected. Embraced and supported by a team of skilled, talented, caring colleagues who share your passion for improving lives in our community.
We don’t just talk about our values, we live them with CARE. Our team works collaboratively to deliver Compassion. Accountability. Responsiveness. Excellence.
An award-winning, highly regarded charity that’s served the Greater Victoria area for 45+ years, Beacon Community Services is powered by about 270 staff and 600 volunteers who provide a wide range of community programs and services focused on helping people and improving lives.
Our team is the heart of our community’s well-being and Beacon’s success. We offer a competitive salary, comprehensive benefits package, and a rewarding, stimulating career environment where your skills, knowledge, and work make a difference every day.
***:
Reporting to the WorkBC Contract Manager, the Administrative Support 1 joins a multi-faceted team working in accordance with the mission, vision and values of Beacon Community Services that make a difference in people’s lives every day. The Administrative Support 1 assists the WorkBC team with reception, and data entry into the Integrated Case Management (ICM) system.
**ADMINISTRATIVE SUPPORT 1 - RECEPTION DUTIES AND RESPONSIBILITIES**:
- Create a professional and welcoming atmosphere within the Reception & Resource Centre areas
- Respond to enquiries and requests for information, either in person, virtually, over the phone, from clients, general public, business community, government agencies and community agencies while observing confidentiality guidelines
- Direct people to appropriate services and resources and inform Counselling and Employment Services team members when their clients arrive for meetings or require service.
- Identify clients who may need crisis-care services and direct to Client Advisor - Intake Coordinator
- Assist new clients to register for BCEID’s and Online Employment Services
- Assist clients as needed in the self-serve resource centre
- Provide clients with photocopying and faxing assistance as required
- Attend and participate in team meetings, and all team-related activities and events occurring during scheduled working hours
- Provides vacation relief for other team members as required
- Participate in ICM Training, webinars & other group training as advised by director or WorkBC contract manager
- Assist in ICM data entry as required
- Assist in Training, Referral and Feedback database follow up of EI clients
- Hard copy client filing as required and maintain filing and up-to-date inventory of supplies required in office
- Perform other duties as required.
**EDUCATION, EXPERIENCE AND REQUIREMENTS**:
- Minimum 2 years’ experience in reception and/or administration
- Minimum 2 years’ experience in database use
- Completion of recognized post-secondary business and/or administration courses or combination of work experience and education
- Knowledge of community resources
**KNOWLEDGE, SKILLS AND ABILITIES**:
- Excellent computer skills and experience, including internet familiarity
- Proficient in MS Office (Word, Excel, Access, PowerPoint)
- Ability to prioritize competing tasks and deadlines with the work-related needs of other team members
- Excellent communication skills, with a focus on listening and comprehension & conflict resolution
- Good organizational skills
- Ability to take initiative
- Sound judgment
- Solution orientated
- Focused on results and task completion
- Cooperative and a team player
**ADDITIONAL INFORMATION**:
Beacon Community Services serves vulnerable populations including seniors, people with disabilities and children. Protecting these people and our teams on whom they rely is critical to us. Accordingly:
- All successful applicants must consent to a Solicitor General’s Criminal Record Check.
- All successful applicants are required to disclose their COVID-19 vaccination status upon hire. Vaccination is a requirement in some of our facilities. Depending on future public health developments, Beacon may implement a vaccination requirement as a condition of ongoing employment for all our workplaces.
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