Customer Support Coordinator

4 days ago


Toronto, Canada Thrive Career Wellness Inc Full time

As our next Customer Support Coordinator, you will play a key role in supporting the continued growth and success of the Thrive Career Wellness Platform. Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive.

In this role, you’ll be working closely with a number of key stakeholders, including and not limited to: Thrive Users, Thrive Customers, our Client Services & Support Team, and Product Team. This is an excellent opportunity for any individual looking to learn and grow within a growing startup environment. You will have the chance to develop an understanding of how early stage businesses work while supporting thousands of individuals to build and develop in their careers.

What you’ll be doing in this role:

- Monitoring and responding to live chat conversations
- Support problem solving for Thrive users and Thrive Marketplace vendors
- Promptly respond and coordinate services for Thrive users included in their Career Wellness programs
- Support the Thrive Operations team by producing basic reports on Thrive users and their activities within their programs
- Providing general administrative support to the business as needed

Skills and experience we’re looking for:

- Fast learner, comfortable with learning and operating various technology platforms
- 1-2 Years experience in a similar function - While this is an entry level role, we value internships, co-ops, and extracurriculars as experience
- Experience with Google Suite
- Strong attention to detail
- Exceptional interpersonal, oral, and written communication skills
- Ability to work well independently, as well as, within a team environment
- Ability to work in a fast paced environment with many interruptions and multiple priorities
- Organized, accurate, and dependable
- Proven success in customer service and relationship management
- Educational background in IT, Business, Communications or Human Resources would be considered an asset but is not a mandatory requirement

Life at Thrive:

- Fun, relaxed and supportive work environment
- Strong opportunity for growth and career progression
- Flexibility to work from home
- Office located in downtown Toronto; easily accessible by public transit
- Health Insurance Coverage
- Learning & Development Allowance
- Health & Fitness Allowance

At Thrive we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. If you require accommodation at any time during the recruitment process, please let us know.

All applicants must be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position. We thank all applicants for their interest in working with us.

**Salary**: $48,000.00-$52,000.00 per year



  • Toronto, Canada Xylem Full time

    We’re Hiring a Customer Support Coordinator! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! **Xylem, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our...


  • Toronto, Canada Sunwing Vacations Group Full time

    **About Us**: Be EPIC! Our Values are entrepreneurial, passionate, innovative and customer-centric. Named one of Canada’s Fastest-Growing companies for 14 years in a row, we are looking for an epic Customer Support Coordinator to join our team. **About You**: You are a deadline oriented Customer Support Coordinator, responsible for handling and prioritize...


  • Toronto, Canada Xylem Full time

    Xylem |ˈzīləm| 1) The tissue in plants that brings water upward from the roots; 2) a leading global water technology company. Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water...


  • Toronto, Canada Sunwing Travel Group Full time

    Sunwing Travel Group is the largest vertically integrated travel company in North America! Our Purpose: passionate people making vacation dreams come true. We're looking for a **Customer Support** Be EPIC! Our Values are entrepreneurial, passionate, innovative and customer-centric. Named one of Canada’s Fastest-Growing companies for 14 years in a row,...


  • Toronto, Canada Chemtrade Full time

    **Job Description**: **Position**:Bilingual Customer Support Coordinator (English/French) **Primary Location**:Toronto, Ontario, Canada **Schedule**:Hybrid work based out of the Toronto Office **Reports To**:Customer Service Supervisor **Compensation**:_ _**_$55,000-$60,000 CAD plus bonus & benefits_ - Salary ranges are determined by role, level, and...


  • Toronto, Canada Campus Support Full time

    **Position**:Regional Marketing Coordinator - Ontario **Location**:4950 Yonge St #33, North York, ON M2N 6K1 (Travel will be required within multiple campuses) **Report To**:Manager, Marketing Communications **Work Hours**:Part time, 20 Hours per week **Salary**:Starting $20/hour **Other Pay**:Paid Cellphone Bill; Mileage if travelling to campuses...


  • Toronto, Canada Ada Support Full time

    Toronto, Ontario & Vancouver, British Columbia At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer...


  • Toronto, Canada T6 Talent Partners Full time

    Sesimi is an Australian-founded innovation; a SaaS platform that seamlessly produces content for clients anywhere, anytime, at a fraction of regular ad production prices with our creative automation product. Our creative automation products give clients the power to create, manage, share and publish on-brand content in seconds. We are looking for a - This...


  • Toronto, Canada ElementsSolus Support Services Full time

    **Unleash Your Potential: Exciting Coordinator of Services Role at Elements and Solus Support Services!** Are you ready to explore a thrilling career opportunity that transcends the ordinary? Elements and Solus Support Services actively seeks dynamic individuals to join us as Coordinator of Services for individuals with experience within the social care...


  • Toronto, Canada Elements Support Services Full time

    **Unleash Your Potential: Exciting Coordinator of Services Role at Elements Support Services!** Are you ready to explore a thrilling career opportunity that transcends the ordinary? Elements Support Services actively seeks dynamic individuals to join us as Coordinator of Services for individuals with experience within the Children and Youth Mental Health...


  • Toronto, Canada CMiC Full time

    **Job Overview**: As a CMiC Customer Support Representative (Account Manager) within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of...


  • Toronto, Canada Marquis Imprimeur inc Full time

    **Customer Support Representative** The Customer Support Representative will have an active role to play with our publishing clients and prospects, as well as with our sales team. They will ensure that job specifications are well documented, that our clients' print projects are well coordinated with the production team and that projects are delivered on...


  • Toronto, Ontario, Canada Wellspring Cancer Support Foundation Full time

    Wellspring Cancer Support Foundation is seeking an experienced professional to lead our cancer support programs at Westerkirk House in Toronto. As a Centre Manager, you will oversee the day-to-day operations of the program, manage local volunteer resources, and provide front-line support for individuals and families living with cancer.About...


  • Toronto, Canada Audi Midtown Toronto Full time

    Audi Midtown Toronto is looking for a **Customer Care Coordinator** to join their team in Toronto. The **Customer Care Coordinator** is the face of the dealership and is responsible for a wide range of clerical and administrative duties to support the Sales Department. The **Customer Care Coordinator** works closely with the sales department and are...

  • IT Support Coordinator

    7 months ago


    Toronto, Canada Public Health Ontario Full time

    **JR100995** **IT Support Coordinator** **Location**: PHO Corporate Office, 480 University Avenue, Toronto, ON **Department**: Employee, Infrastructure Services **The Role**: To provide technical and administrative services to ensure the delivery of PHO training services, provision of meeting room technology and seminar and convention services. To...


  • Toronto, Canada RSM US LLP Full time

    The IT Advanced Customer Support Tech is a member of the Customer Support team. They are responsible for maintenance and internal support of RSM's PCs, printers, servers, and related equipment. ESSENTIAL DUTIES: Provide level 2 end user support including but not limited to: Monitor and respond timely to support tickets in the queue(s). Document Service Desk...


  • Toronto, Canada Merrithew International Full time

    **Job Title: Customer Service Coordinator** **Position overview** Located at our Scarborough facility (currently hybrid), Merrithew® is seeking a Customer Service Coordinator to join our Commercial Customer Care Team. Your core objectives will be to support the Customer Care Department through general administration, while delivering excellent service to...

  • Program Director

    4 weeks ago


    Toronto, Ontario, Canada Wellspring Cancer Support Foundation Full time

    About WellspringWellspring Cancer Support Foundation is a network of community-based support centres providing programs that meet the emotional, practical, physical, informational, and functional needs of individuals and families living with cancer.Salary: $65,000 - $80,000 per yearThe ideal candidate will have at least 5 years of experience in motivating...


  • Toronto, Canada Knowledgehook Inc. Full time

    Knowledgehook is on a mission to empower the problem-solvers of tomorrow. We are preparing the next generation of learners to create an incredible future. We have a math education brand with a passionate fan-base and are creating a purpose-driven team who loves to collaborate and solve problems with solutions that break new ground. To help our company move...

  • HR Coordinator

    7 months ago


    Toronto, Canada GAT Airline Ground Support Full time

    Summary The HR Coordinator is a hands-on representative of the Human Resources Department whose job is to help facilitate HR functions in an operational setting. While this position reports directly to the local station General Manager and will be assigned specific operational functions, direction and updates regarding HR functions will come from the HR...