Field Operations Coordinator

3 weeks ago


North York, Canada Rogers Communications Full time

Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.

We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada.

Let’s make your possible at Rogers.

Are you up for the challenge and the fun? If so, consider the following opportunity:
Our Field Opeations Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.

We are growing our Connected Home Field Ops team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada.

Are you up for the challenge and the fun? If so, consider the following opportunity

We’re looking for a full-time l Field Operations Coordinator

**Responsibilities**:

- Support and track training schedules, registration and completion
- Process Technician Schedules unavailability tickets
- Overall administration support for the regional leadership team to elevate their field time with frontline
- Meet Smart Home Monitoring License renewal commitments with Government
- Process Uniform purchases within guidelines (Boots, Safety Glasses, Field Clothings, Saftey Gear)
- Timely handling of parking infractions
- Monitor Director headcount and ensure properly reflected in Organizational Charts
- Timely and accurate creation and receiving of POs
- Provide fleet support by highlighting unusual costs and ensuring fleet request deadlines are met
- Track sick days and overtime and bring attention to areas where OT or sick time is trending higher than expected
- Ensure Timekeeper accuracy and timelines for signoff and assist with payroll enquiries and corrections
- Demonstrate Rogers Values and Behaviours (People, Integrity, Customer, Innovation, Teamwork and Collaboration).
- H&S Support the Field Managers in ensuring H&S training is completed on time without any delays past expiry dates.
- Community - assist with volunteer events as required
- Order Business Cards
- Provide Field Manger and Director support for Adhoc Coordination type requests

**Skills Required**:

- Minimum of 1 year coordination experience
- Excellent verbal communication and writing skills
- Excellent analytical, problem solving, planning and organizational skills
- Detail-oriented, with an emphasis on quality of work with focus on accuracy and data consistency
- Proven exceptional work-ethic, self-motivated, and highly driven
- Polished "follow up" and information gathering skills
- Strong time management skills, with the ability to manage multiple tasks and objectives
- Excellent organizational skills

**Skills Preferred**:

- Control & Analysis experience
- Workforce Management
- Timekeeper Experience
- Oracle PO creation experience
- Knowledge and understanding of key business drivers, processes, and systems
- Strong leadership abilities and documented coordination and analysis success record
- Ability to engage in a continuous improvement process through the evaluation and monitoring of processes and controls
- College Diploma or Bachelor’s degree in a related field

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 855 York Mills Rd. (022), North York, ON
Travel Requirements: Up to 25%
Posting Category/Function: Field Operations & Installation
Requisition ID: 279417

Together, we'll make more possible, and these six shared values guide and define our work:
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

Posting Notes: No Selection



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