Intermediate Specialist, Academic Development and

2 weeks ago

Ottawa, Canada University of Ottawa Full time

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**Job Type**:
Employee

Duration in Months (for fixed-term jobs):
N/A

Job Family:
Academic Advising

of Open Positions:
1

Faculty/Service - Department:
Esther Ouellet

Campus:
Desmarais Hall

Union Affiliation:
SSUO

Date Posted:
February 08, 2024

Closing Date:
February 19, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:
35

Salary Grade:
SSUO Grade 10

Salary Range:
$75,743.00 - $95,678.00

About the Telfer School of Management

The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4,300 students,200 faculty members, over 100 staff members, and over 30,000 alumni.

At Telfer, everything we do from teaching to research, to policy advice is firmly aligned with helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better world.

Position Purpose:
Reporting to the Manager of Undergraduate Studies, the incumbent creates an outstanding student experience by providing guidance and advice on academic development, such as course and program of study selection, to students to ensure an exceptional student experience and student satisfaction. Plan and execute student interventions as well as give advice to students experiencing difficulties to increase student success and retention rates. Build strategies and programs to increase enrolment and retention rates as well as increasing visibility by promoting the University, programs and the Faculty’s services at various on
- and off-campus events.

In this role, your responsibilities will include:

- Assess student needs: Review student files to ensure that identification, interpretation, analysis, and assessment of student needs support the students’ goals and respect the Faculty’s processes. May consult with colleagues and/or meet with students to further explore their needs.
- Establish study plans: In consultation with students experiencing academic difficulties, develop a study plan which enables the student to improve his/her academic performance, reach his/her academic goals and promotes student retention.
- Plan interventions: Ascertain the accuracy of the diagnostic outcomes and considerations to ensure the quality of the intervention and review and revise the intervention plan to make sure that it will address the student’s needs.
- Execute interventions: Meet with students experiencing academic difficulties to provide guidance by informing them and giving them advice on programs of study, program and course prerequisites, graduation requirements, departments, agencies, institutions and other on
- and off-campus services. When necessary, will refer students to the appropriate services (ex. tutoring services), departments or support tools.

What you will bring:

- Bachelor’s degree in education or a related field
- Experience in the education field or academic advising or a combination of both
- Knowledge of academic programs (ex. regulations, degree requirements, prerequisites and course descriptions) at the high school, college, undergraduate and postgraduate levels
- Experience providing client service
- Experience elaborating strategies and activity plans for students
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet
- Experience in mentoring and/or coaching an asset
- Strong communication skills
- Ability to solve problems, make fast decisions and negotiate with students
- Organizational and analytical skills attention to detail and ability to work within tight deadlines
- Listening skills and strong work ethics
- Judgment, independence, diplomacy and discretion
- Bilingual - French and English (spoken and written)

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click

here

to find out more.

Prior to May 1, 2022, the Unive

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