Sales Administrator

6 months ago

Toronto, Canada Brookfield Properties Full time

Location

Toronto - 3381 Steeles Avenue East, Suite 100

Business

As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

We redefine how home and life come together for over 60 years. At Brookfield Residential, a leading North American land developer and homebuilder within the Brookfield Properties family, we have had one goal in mind - to create the best places to call home. From the development of award-winning vibrant communities to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

Learn more


If you're ready to be a part of our team, we encourage you to apply.

**Job Description**:
Your Team

As Community Guide (Sales Administrator) you will join our on-site Sales team to support the execution of all on-site sales and marketing related initiatives for our Heartland Community, located in Baxter, Ontario. We are looking for a team player who thrives in a challenging but rewarding work environment. Your journey begins by supporting your Community Sales Representative throughout the new home buying process, updating and maintaining administrative and operational requirements for the community and presentation center, as well as ensuring an exceptional sales experience for our customers at point of sale and up to closing.

This role is Part-Time. You must be available to work evenings, weekends and holidays.

Your Key Deliverables

Prospecting/Sales:
- Support the Community Sales Representative in the sales process from agreement processing all the way through to transition to Customer Care,- Be well-versed in Brookfield Residential’s product offering and features to help customers in their decision-making process,- Ensuring all paperwork and appropriate follow up occurs in an efficient and timely fashion,- Support the Community Sales Representative with prospecting for new business and customer opportunities and updating of CRM,- Ensure that all required information for the successful execution of a sales contract is submitted timely and accurately to the appropriate departments,- Manage all purchaser files and internal CRM and ensure they are up to date with mortgage approvals, deposit cheques, contact information, etc.,- Provide a point of contact, establish expectations for each stage of the process and resolve customer concerns along the way,- Manage all aspects of the weekly sales reporting in a consistent and timely manner,- Ensure cleanliness and quality presentation of the presentation centre and model homes,- Ensure lot inventory is updated on Lot Management System, Internal and external inventory maps (hard copy and digital),- Entering guest traffic and demographics in various locations and systems in a timely manner.

Customer Service/Setting Expectations:
- Supporting the end-to-end Customer Journey from entering into an agreement to closing and supporting the customer during key construction stages into the living in their new home,- Represent the customer at weekly/bi-weekly community team meetings,- Be the central point of contact for the customer, liaising with other Brookfield team members to create a consistent and seamless customer journey,- Consider special circumstances or requests from customers as needed, providing an opportunity to elevate the home buying experience,- Familiarize new homeowners with their new neighborhood amenities, such as shopping centers, banks, churches, schools, daycare centers, etc.,- Ensure a professional atmosphere by conducting activities in a fair and equitable manner always,- Liaise with the Construction department to ensure proper information flow, orderly start and delivery of sold and spec homes,- Ensure the customer is set up in the Homeowner Portal and are receiving timely updates,- Properly setting accurate expectations and inoculating the customer to potential challenges that can arise.

Marketing:
- Ensure that the presentation center, model homes, and spec inventory homes are presented professionally and marketed according to Brookfield Residential standards,- Review and maintain website content for their community,- Provide feedback to marketing on traffic, such as demographics, buyer profile and traffic sources,- Ensure marketing material is readily available and up to date.

Competitive Analysis, Industry Knowledge, & Community Awareness:
- Develop and communicate a thorough and ongoing understanding of competitors’ offerings both in the new home and resale market, thro

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