Operations Officer

6 months ago

Ottawa, Canada GORILLA GUARD Full time

**Benefits**

Pulled from the full job description
- Flexible schedule

**Full job description**:
Gorilla Guard stands out as a premier security guard Corporation in the Ottawa area. We dedicate our complete focus on delivering unparalleled security guard services for organizations and communities.

**Position Overview**:
As an Operations Officer at our agency, you'll play a pivotal role in our team, managing operations and generating new contracts. Our primary objective is to showcase security services based on client needs. The Operations Officer will play a pivotal role in providing personalized services to clients, assisting them in finding the perfect security service to meet their needs and preferences.

Client satisfaction is our priority, and the Operations Officer ensures that the clients have a positive experience by maintaining professionalism and actively listening to their concerns.

**As a Operations Officer You Will**:

- Meet with clients directly, providing security services information, addressing inquiries, and scheduling appointments.
- Maintain accurate records of appointments and client information.
- Prepare and deliver accurate price quotes based on the client needs, negotiating terms and closing deals.
- Handle sensitive client information with the utmost confidentiality.
- Build and maintain strong, long-lasting client relationships, going above and beyond to surpass client needs and expectations.
- Proactively engage with prospective clients, identifying and creating value in our services.
- Negotiate security contracts with new or existing clients and up-sell services.
- Overturn client concerns by explaining the benefits of our services vs. competitors to close sales transactions.
- Ensure compliance with all Private Security regulations, policies, and procedures.

**Qualities We Seek**:

- High school diploma or equivalent is ideal
- 1-2 years of experience in a client-facing, sales, or customer service role.
- Bilingual proficiency is a plus
- Exceptional time management and organizational skills
- Ability to thrive in a fast-paced environment with mínimal supervision
- Eager to build relationships with clients and ability to maintain professionalism
- Motivated, resilient, and results-driven

**WHY is our team culture unmatched?**

At Gorilla Guard we pride ourselves on prioritizing a positive team culture and providing an outstanding working environment for all employees. Our team collaborates seamlessly, supporting each other to achieve collective success. We encourage all of our employees to bring their ideas to the table. We understand that without new and innovative ideas from our team members, we will stagnate. Join us, and you'll be part of a dynamic work community where your skills and contributions are valued.

**Benefits**:

- Flexible schedule

Ability to Commute:

- Ottawa, Ont (preferred)

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

Work Location: On the road

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