Inside Sales Rep Canada

3 weeks ago

Laval, Canada Beacon Roofing Supply Full time

Laval, QC, CA**Beacon Building Products Canada is one of the largest distributors of residential and non-residential roofing and complementary building products in North America.**

**Beacon currently has 589 locations in 50 US states and 6 Canadian provinces and more than 8500 employees. We are known throughout the building supply industry for having the best team, integrity, exceptional service and quality building products.**

**We are currently seeking an experienced Inside Sales Representative, specializing in Residential and Commercial Roofing products in Laval, QC.**

**What can I expect?**
- Competitive Pay
- Health, Dental and Vision Insurance
- RRSP Company-match Plan
- Paid Time Off plus Holidays
- Potential for Training and Certifications as needed.

**What will my day-to-day look like?**
- Provide excellent customer service using professional communication skills.
- Primary responsibilities - order taking, delivery scheduling, and assisting walk in counter sale customers.
- Set and authorize delivery dates based on knowledge of delivery schedules and staffing levels.
- Ensure accurate computer transactions.
- Maintain customer relations through phone goodwill to existing customers.
- Possess ability to overcome objections or concerns of potential customers by utilizing technical expertise
- Maintain and convey all relevant competitive sales knowledge directly to the Branch Manager for dissemination to the Outside Sales Representatives.
- Handle incoming customer complaints in a prompt and courteous manner;
- Attend to all training sessions for inside sales representatives.
- Support Beacon’s strong safety culture.

**What are the requirements?**
- Two (2) years’ experience in customer service and inside sales, construction industry experience required.
- Ability to work under pressure and be multi-tasking.
- Strong knowledge of Word, Excel and Outlook. Experience with Mincron and/or AS- 400 would be an asset.
- Experience in project management and business administration would be an asset.
- Ability to look for opportunities to improve customer service orientation through better understanding and empathy for the customer experience.
- Clear communication skills.
- Strong ability in negotiation and problem-solving techniques.

**What will give me an edge over other applicants?**
- 1-2 years previous Customer service experience.
- Experience with building products/warehouse.

“Our goal at Beacon is to cultivate an environment where all ideas are welcomed, and all our people feel empowered.”

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