Concierge

2 weeks ago


Vancouver, Canada Club Kitchen Full time

**About us**

Club Kitchen is Yaletown's newest food hall, housing 13 of Vancouver's top restaurants under one roof. Customers can order from multiple restaurants on one bill, with a single delivery fee and convenient options for delivery, pick-up, or dine-in at Club Kitchen's central Yaletown location.

We are seeking a personable Concierge for our concept in Yaletown. Responsible for welcoming customers, managing food delivery orders, coordinating with kitchens, and troubleshooting issues. Experience with food delivery apps/systems preferred. Must excel in coordination and problem-solving.

**Responsibilities**:
Greet and assist customers warmly, addressing inquiries and ensuring a positive experience.

Manage food delivery orders and liaise with drivers for efficient pickups.

Coordinate with kitchen staff to ensure accurate and timely order preparation.

Troubleshoot issues related to orders, deliveries, and customer concerns.

Optimize food delivery app systems and processes for efficiency.

**Requirements**:
Previous customer-facing experience, restaurant experience is an asset but not required

Familiarity with food delivery apps/systems is advantageous.

Excellent communication and organizational skills.

Strong problem-solving ability in resolving operational issues.

Flexibility to work varied shifts, including weekends and holidays.

**Join Us**:


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