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Concierge

4 weeks ago

Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

**ABOUT US**

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

**CONCIERGE**

**A TYPICAL DAY AS OUR **CONCIERGE**

Do you like to delight clients by going above and beyond to resolve their inquiries and deliver world class exceptional customer experiences.? If so, explore what we have to offer

As the Ambassador for the Hotel and the City of Vancouver, you book tours, dinner reservations and set up rooms for special occasions for our guests. With Balloons in one hand and flowers in another you greet that special guest, for the extraordinary celebration event in their life. As a true professional you make recommendations for attractions and things to do in our beautiful city. If you have big plans, we have opportunities to match, and we are committed to empower you to be the best that you can be. Come join this fast-paced environment and work with an amazing team, where each day we rise to the occasion

**RESPONSIBILITIES**:

- Reporting to the VIP Services Manager, responsibilities and essential job functions include but are not limited to the following:

- Answer all calls directed to the Concierge desk.
- Assist Wall Centre guests with questions and concerns.
- Welcome guests at our front desk and accurately verify all information during the check-in process and follow up during check-out.
- Consistently offer professional, friendly and engaging service.
- Strong knowledge of Vancouver restaurants and multicultural dining options.
- Exceptional knowledge of the hotel, outlets and promotions.
- Strong knowledge of Vancouver and the surrounding region, giving directions via all modes of transportation, offer guidance and insight on tourism related events.
- Liaise and communicate effectively with all appropriate operational departments.
- Assist guests with mail, messages, and any plans or arrangements they may require.
- Follow Wall Centre policies, procedures and service standards.
- Able to be flexible and work a variety of shifts, weekends, evenings and holidays.
- Perform other duties as assigned or directed.

**QUALIFICATIONS**:

- Previous customer related experience and excellent guest service skills are required.
- Must have strong communication skills, both verbal and written.
- Must be able to speak, read, write and understand English, a second language is an asset.
- Must be able to assist guests with their concerns while maintaining professional standards and problem solving effectively; performing professionally and politely under pressure.
- Must be able to operate efficiently and multi-task in an extremely busy environment.
- Must have the ability to communicate with guests over the telephone in a professional and pleasing manner in a variety of situations.
- Must possess basic computer skills.
- Walking and standing for long periods required; you must be able to exert well-paced mobility to get to other departments in the hotel in a timely basis.
- Must be able to work longer than 8 hours if needed.
- Must be able to lift up to 40 lbs. occasionally.
- Must be a team player but able to work independently.
- Must be highly responsible & reliable.
- Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual accuracy.
- Diploma or certificate in Hotel Management or the equivalent is an asset.
- Previous hotel Concierge experience preferred.

**PERKS**:

- Explore Travel Program
- Ongoing Associate Appreciation Events

**DIVERSITY**

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, rel

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