Technical Support Agent

6 months ago

Quebec City, Canada Comptabilite Royale Full time

Durée de l'emploi: Temporaire
- Langue de travail: Français
- Heures de travail: 35 hours per week
- Education:

- Expérience:
**Education**:

- Bachelor's degree
- or equivalent experience
**Work setting**:

- Willing to relocate
- Help desk
- Financial management/services
- Private sector
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
**Certificates, licences, memberships, and courses**:

- Microsoft Dynamics Certification
**Computer and technology knowledge**:

- MAC
- Linux
- Extranet
- Intranet
- Internet
- Servers
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- 3D graphic software
- Project management software
- Database software
- MS Office
- SharePoint
- TCP/IP
- Wireless networks
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
**Own tools/equipment**:

- Computer
**Personal suitability**:

- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Team player
- Ability to multitask
- Time management
**Screening questions**:

- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
**Experience**:

- 3 years to less than 5 years
**Health benefits**:

- Health care plan
**Other benefits**:

- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available

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