Technical Support Agent

3 weeks ago

Quebec City, Canada UEAT Full time

UEAT est une entreprise dynamique située dans la ville de Québec, au Québec, qui révolutionne l’industrie de la restauration au Canada grâce à des solutions de commande en ligne et libre-service. Sa mission est de simplifier la vie des restaurateurs à travers le Canada. Joignez-vous à cette aventure et participez à la transformation numérique de l’industrie de la restauration, fièrement soutenue par Moneris, le principal fournisseur de services de paiement du Canada.

Votre carrière à UEAT : Description du poste

UEAT souhaite accueillir un agent de support technique pour venir jouer un rôle clé dans la croissance de UEAT.

Lien hiérarchique : Vous relèverez du superviseur du soutien technique.

Votre carrière à UEAT : Responsabilités- Fournir des réponses humaines de première ligne aux restaurants, répondre aux questions techniques, résoudre les billets de soutien technique et faire remonter les problèmes en interne si nécessaire.- Apprendre et conserver une connaissance détaillée des produits et des processus de dépannage internes.- Collaborer dans un environnement de travail d'équipe et travailler sans friction avec des collègues à distance et des équipes internes.- Promouvoir un service à la clientèle impeccable et avoir un grand souci du détail;- Établir des priorités dans vos demandes et travailler en multitâche dans le cadre d'un centre d'appels à distance.- Vous naviguez aisément dans les zones grises tout en travaillant au développement et à la croissance au sein de notre équipe mondiale.- Poste à temps plein, horaire mensuel couvrant les périodes de pointe des restaurants, les soirs, les fins de semaine et les jours fériés.

Votre carrière à UEAT : Profil- Être passionné, ambitieux et prêt à apprendre.- Prendre des initiatives et faire preuve d'excellentes compétences en communication (écrite et verbale) en français, en anglais et dans une certaine mesure en bilinguisme.- Être à l'aise pour communiquer (par téléphone ou par courriel) dans l'une ou l'autre langue en utilisant des outils de traduction au besoin.- Posséder une formation technique (diplôme ou DEC) et trois (3) années d'expérience pertinente en formation ou en soutien logiciel, ou en soutien technique à distance de réseaux informatiques.- Une expérience préalable dans l'exploitation de restaurants, la gestion de l'accueil ou le soutien de logiciels personnalisés internes est un atout.

Votre carrière à UEAT : Avantages- Meilleure progression de carrière grâce à des programmes qui soutiennent vos objectifs d’apprentissage et de développement, notamment l’Université UEAT, l’accès illimité et gratuit aux formations LinkedIn Learning et Coursera, un programme de mentorat et des occasions de croissance interne avec d’innombrables parcours de carrières;- Approche globale de votre bien-être, avec un programme d’aide aux employé(e)s, de la télémédecine et un compte de bien-être;- Équilibre travail-vie personnelle grâce à notre modèle de travail hybride et à nos horaires flexibles;- Culture fondée sur la collaboration, avec un environnement de travail ouvert et une politique ouverte qui encourage les discussions franches et la transparence;- Repas subventionnés et thé et café à volonté dans nos bureaux.

En savoir plus sur la vie à UEAT en consultant le site suivant:
ueat.io/a-propos-ueat/carrieres/

UEAT is a dynamic Québec, QC-based start-up revolutionizing the restaurant industry in Canada with online and self-ordering solutions. Our mission is to simplify the lives of restaurateurs across Canada. Join us on our journey and become a part of the digital transformation of the restaurant industry, proudly backed by Moneris, Canada's leading payment processor.

Your UEAT Career - The Opportunity

UEAT would like to welcome a Technical Support Agent to play a key role in UEAT's growth.

Reporting Relationship: You will report to the Support Supervisor.

Your UEAT Career - What you'll do- Deliver first-line responses to restaurants, answer technical questions, resolve support tickets and escalate issues internally when required.- Learn and retain detailed product knowledge and internal troubleshooting processes.- Collaborate in a team player environment and work with remote-based colleagues and internal teams.- Promote impeccable customer service and strong attention to detail.- Prioritize your requests and multi-tasking as part of a remote-based call center.- Demonstrate autonomy, discipline, rigor, and organizational skills- Be comfortable navigating gray areas while working to develop and grow as part of our global team.- Full-time position, monthly schedule covering restaurants’ peak demands, evenings, weekends, and rotating holiday schedule.

Your UEAT Career - What you bring- Be passionate, ambitious, and ready to learn.- Take initiative and demonstrate excellent (written and verbal) communication skills in French, English, and

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