Key Accounts: Booking
2 weeks ago
The OEC Group, a leading international freight forwarder and logistics provider worldwide, is looking for dynamic, highly motivated team players who are dedicated to excellence and welcome challenging and rewarding opportunities. We offer excellent benefits, opportunities for growth within the company and salary commensurate with experience. The OEC Group is an Equal Opportunity Employer.
We are currently seeking to fill the regular full-time **Key Accounts: Booking - Customer Care **role located in Saint-Laurent, QC. It is an excellent opportunity to develop experience and be part of our highly skilled Key Accounts team.
Working under the direction of the Key Account Manager, the **Key Accounts: Booking - Customer Care **incumbent has the following main responsibilities:
- Help in developing customer’s account and improve products and services.
- Answering customer inquiries relating to service issues such as: (Logistic solutions pricing, problems or complaints resolution, answering customers inquiries relating to Booking and customer service issues, escalating customer service issues to the appropriate manager)
- Communication with Pricing team regarding price negotiations (carriers and customers)
- Verify bookings and get appropriate approvals before relaying information to overseas.
- Verify bookings against costing to ensure all shipments are booked according to agreed terms and quotations.
- Responsible for resolving in a diligent business efficient manner customer complaint related to bookings, ETD and ETA. Implement measures to prevent their frequency and occurrence.
- Responsible to resolve internal and operations problems in a diligent business efficient manner to prevent service deficiencies and / or customers dissatisfaction.
- Improve on an ongoing basis internal systems and procedures to favor customer service and departmental internal efficiency.
- Answer customer inquiries related to service issues: (Logistics solutions, Problem or complaint resolution, Price negotiations with customers, Escalating customer service issues to the appropriate manager, Invoice dispute resolution
- Set up automatic alerts and reports based on client requirements.
- Setup POM and E-Booking System username credential
- Reporting on: (Track and Trace Reports, I.T reporting setups, Market trends analysis report, Recording and reporting customer volume fluctuations, Customer specific reports
- Maintain minimum profit levels while attending onboarding meetings and provide ongoing service to new sales clients.
- Continuous improvement of procedures (internal and external) and departmental functions / Exception Reports.
- Documentation Management
- Other tasks and duties assigned from time to time by the immediate supervisor.
**REQUIREMENTS (Skills & Attributes)**
- Previous experience in similar position with an International Freight Forwarding organization is a must.
- Experience of Air & Ocean - Import/Export logistics.
- Basic knowledge of customs regulations (AMPS, B13, ACI, CSI.) an asset
- Customer service skills and persuasive abilities
- Organization skills
- Problem solving skills.
- Team player
- Excellent communications skills both in English and French, verbal and written.
- Knowledge MS Office suite and experience with CMS (Customer Management System)
Must be willing to learn and grow in this position.
This role is for someone looking to develop a career. It is a rewarding opportunity in an ever growing company in a thriving global industry.
**Working Environment**:
Hybrid working environment.
**To Apply**:
Please send your cover letter and resume.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (preferred)
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