Current jobs related to Key Account Customer Service Representative - SaintLaurent - WestGroupe

  • Key Account Customer Service Representative

    4 months ago

    Saint-Laurent, Canada WestGroupe Full time

    Do you **see** yourself working for a family operated business that focuses on the wellbeing of their employees? If you are **looking** for new challenges in a warm and dynamic environment with multiple benefits, then this is the job for you! We offer: - Professional development opportunities - Extra time off during the Christmas holidays - Free optical...

  • Customer Service Representative

    3 months ago

    Saint-Laurent, Canada W. Ralston Full time

    **W. Ralston is one of North America’s market share leaders and largest manufacturer of plastic products.** **Job Offer: Customer Service Representative (English is a must)** We are thrilled to announce a fantastic opportunity for an enthusiastic and goal-driven individual to join our team as an Customer Service Representative. As a key member of our...

  • Customer Account Representative

    3 months ago

    Saint-Laurent, Canada VW Credit Full time

    Canada-Quebec-St-Laurent As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to...

  • Customer Service Representative

    1 month ago

    Saint-Laurent, Canada Mohawk Industries Full time

    Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to...

  • Customer Service Representative

    4 months ago

    Saint-Laurent, Canada Spector & Co Full time

    We are looking for a **Customer Service Representative** in our Customer Success Department. If you are passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you!! In this role you will be part of the front line inside team at Spector & CO, helping customers with their...

  • Customer Service Representative

    4 months ago

    Saint-Laurent, Canada Spector & Co Full time

    We are URGENTLY looking for a Customer Service Representative in our Customer Success Department. If you are passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you!! In this role you will be part of the front line inside team at Spector & CO, helping customers with their...

  • Customer Service Representative

    3 months ago

    Saint-Laurent, Canada Dart Aerospace Full time

    **Position **:Customer Service Representative **Location**: 9900 Cavendish, Suite 310, Saint-Laurent, QC H4M 2V2 **About Dart** DART provides industry-leading design, manufacturing and market-certified solutions for the helicopter and aerospace industry. With an impressive line-up of over 1,100 STCs, DART offers a comprehensive portfolio of mission...

  • Customer Service Representatives

    4 months ago

    Saint-Laurent, Canada Lanctot Ltée Full time

    **WHY CHOOSE LANCTÔT?** Since 1953, Lanctôt Ltée has been a Canadian family business specializing in the distribution and production of high-end products and brands in 7 industries: Skiing, Cycling, Golf, Outerwear, Team Sports, Fashion and Optic. THE BENEFITS: - Group insurances after 3 months - RRSP program with employer contribution after 1 year - A...

  • Account Receivable Clerk

    4 months ago

    Saint-Laurent, Canada Service Instukem Ltee Full time

    **Instukem is a company with phenomenal growth. We are an essential partner for our customers. We meet their cleaning and disinfection needs with a full range of customized, innovative, and environmentally responsible products and services.** The Accounts Receivable Clerk performs various tasks related to the collection of accounts receivable and ensures...

  • Customer Service Representative Drayage

    3 months ago

    Saint-Laurent, Canada Andy Transport Full time

    **About us**: ANDY takes great pride in delivering exceptional, customized services encompassing goods transportation, logistics, warehousing, and fleet management solutions. With a wealth of European and North American experience and expertise in our domain, we are renowned for our ability to translate clients' operational needs into lucrative business...

  • Accounts Receivable Clerk

    4 months ago

    Saint-Laurent, Canada Service Instukem Ltee Full time

    ** Maternity leave replacement** **Instukem is a company with phenomenal growth. We are an essential partner for our customers. We meet their cleaning and disinfection needs with a full range of customized, innovative, and environmentally responsible products and services.** The Accounts Receivable Clerk performs various tasks related to the collection of...

  • Bilingual Customer Service Representative

    3 months ago

    Saint-Laurent, Canada Spector & Co Full time

    We are URGENTLY looking for a bilingual Customer Service Representative in our Customer Success Department to cover our Quebec and Eastern Canada sales regions. If you’re passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you!! In this role you will be part of the front...

  • Customer Service Representative

    3 months ago

    Saint-Laurent, Canada Penske Truck Leasing and Logistics Full time

    **Position Summary**: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing daily shop administrative tasks such as phone service and filing. **We Offer You**: Penske values the well-being of our employees and their...

  • Bilingual Customer Service Representative

    4 months ago

    Saint-Laurent, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...

  • Customer Service Representative

    1 month ago

    Saint-Laurent, Canada Groupe Touchette Inc. Full time

    The **Customer Service Representative (CSR)** will support clients and will be an ambassador of an open and collaborative sales culture. **ASSIGNED RESPONSIBILITIES** - Offer exceptional customer service at all times; - Answer inbound client calls in order to promote the product lines offered by the company or propose alternatives; - Enter all client orders...

  • Customer Experience Representative

    4 months ago

    Saint-Laurent, Canada Enterprise Holdings Full time

    The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service...

  • Key Accounts Representative

    4 months ago

    Saint John, Canada 09 Irving Oil Limited Full time

    As a Key Account Representative, you will be the main point of contact to our customers. Your goal will be to manage our high-volume accounts, government, or municipal accounts; or span across multiple channels. Your success depends on your ability to build and maintain successful customer relationships. What We Offer: Work Environment – Work in...

  • Bilingual Representative, Customer Service

    3 months ago

    Saint-Laurent, Canada Canon Canada Full time

    Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been...

  • Customer Service Representatives

    4 months ago

    Saint-Laurent, Canada Lanctot Ltée Full time

    **WHY CHOOSE LANCTÔT?** Lanctôt Ltée is a Canadian family-owned company specializing since 1953 in the distribution and production of high-end brands in several industries: Skiing, Cycling, Team Sports, Optics and Apparel (golf, outdoor & fashion).At Lanctôt, we love sports, we love good products, and we are driven by challenges! Our company is always...

  • Customer Service Representative/order Entry

    3 months ago

    Saint-Laurent, Canada Gensteel Doors Inc. Full time

    Customer Service Representative (CSR) needed to join a well-established company in the St-Laurent, Montreal area. The qualified individual will be detail-oriented and responsible for customer order entry as well as customer resolution efforts and other associated duties in the sale of our manufactured products. Direct and indirect contact with customer(s),...

Key Account Customer Service Representative

3 months ago

SaintLaurent, Canada WestGroupe Full time

Do you **see** yourself working for a family operated business that focuses on the wellbeing of their employees? If you are **looking** for new challenges in a warm and dynamic environment with multiple benefits, then this is the job for you

We offer:

- Professional development opportunities
- Extra time off during the Christmas holidays
- Free optical frames
- Referral bonuses
- Health, dental, LTD and life insurance
- Multiple social events throughout the year
- Up to 5 sick/personal days per year

**Role**

As the International Customer Service Representative, you will be responsible for the management of customer orders and accounts. With dealing with many different countries, it is crucial to listen and understand the importance of communication and following up. Communication is necessary to avoid errors and to meet the customer’s requirements and time constraints. Shipping internationally involves close attention to details and ensuring information is accurate to avoid issues with shipping, customs, and imports. Organization and multitasking are a core component and requirement for this position and will help assure the international customer’s accounts are serviced to WestGroupe’s standards. With your ability to listen and organize; this will allow you to understand the customer’s need and build a relationship of trust with the customer and provide the best service possible: satisfaction above all

**Key Responsibilities**
- Provide customer service and support to International customers and distributors
- Order processing
- Data Entry
- Back-orders verification
- Researching and responding to customer queries/ issues
- Follow-up with customers and provide all options pertaining to their account to maximize their international shipment.
- Coordinating shipments with warehouse team
- Follow up with warehouse to ensure all orders are shipped correctly and in a timely manner
- Follow up with warehouse to ensure shipment do not experience any delays and if so, communicate details to customers.
- Verifying order status (provide and review daily list of pending international orders)
- Prioritizing orders and tasks for customers/ department.

**Other responsibilities**
- Providing BO reports for Customers/ Distributors
- Providing Phased Out List to Customers/ Distributors
- Providing Frame Information (details, pictures, availability)
- Process Customer Returns
- RMA and Credits
- Process any Bills/ rebate to Customer’s accounts
- Prepare samples for International Customers/ Distributors
- Prepare samples for International Rep/ Meetings/ Shows
- Process Sample Returns from Customer/ Meeting/ Shows
- Assist with general administrative tasks within department
- 1 to 2 years of customer service experience
- Minimum of a High School Diploma
- Bilingual - English & French (additional languages would be an asset)
- Strong communication skills at both the spoken and written level
- Ability to multitask
- Detail oriented
- Ability to work well under pressure
- Ability to adjust to changing priorities
- Demonstrated organizational skills
- Ability to work independently or within a team
- Experience in preparing for tradeshow

**Hybrid work schedule (optional): 3 days in office, 2 days from home**
- _________________________________

Vous voyez-vous travailler pour une entreprise familiale qui se concentre sur le bien-être de ses employés ? Si vous êtes à la recherche de nouveaux défis dans un environnement chaleureux et dynamique avec plusieurs bénéfices, alors ce poste est fait pour vous

Nous offrons:

- Opportunités de développement professionnel
- Congés supplémentaires pendant les vacances de Noël
- des montures optiques gratuites
- Bonis de référence
- Assurance maladie, dentaire, ILD et vie
- Plusieurs événements sociaux tout au long de l'année
- Jusqu'à 5 jours de maladie/personnel par année

**Rôle**

En tant que représentant du service clientèle international, vous serez responsable de la gestion des commandes et des comptes des clients. En traitant avec de nombreux pays différents, il est crucial d'écouter et de comprendre l'importance de la communication et du suivi. La communication est nécessaire pour éviter les erreurs et pour répondre aux exigences et aux contraintes de temps du client. L'expédition à l'international implique de prêter une attention particulière aux détails et de s'assurer que les informations sont exactes afin d'éviter les problèmes liés à l'expédition, aux douanes et aux importations. L'organisation et le multitâche sont des éléments essentiels et des exigences de ce poste, qui permettront de garantir que les comptes des clients internationaux sont gérés conformément aux normes de Westgroupe. Votre capacité d'écoute et d'organisation vous permettra de comprendre les besoins du client, d'établir une relation de confiance avec lui et de lui fournir le meilleur service possible: la satisfaction avant tout

**Principales