Waste Outreach Educator

2 months ago

Edmonton, Canada City of Edmonton Full time

**Job Number**:51025**

Over the next three years, the Waste Outreach team will support residents in making significant behaviour changes supporting building-level transition to three-stream collection. Starting in Fall 2023, residents began sorting their waste into food scraps, recycling, and garbage. The target audience for this outreach campaign lives in condos, apartments, and townhouses which all receive communal waste collection services. This outreach campaign is one of several components of the Communal Collection Project that supports behaviour change which include changes to the bylaw mandating colocation and a citywide communication strategy. Outreach will serve as the most direct attempt to help residents establish and maintain new waste sorting routines.

The Waste Outreach Educator engages the public going door to door within apartments and condos offering assistance to residents in understanding the introduction of three stream waste sorting at home.

They will record data from conversations via an ArcGIS online app and ask for waste related behaviour commitments from residents. The data collected will be used to inform additional rounds of canvassing and the future of waste outreach and other programs.

**What will you be doing?**
- Lead and deliver Waste Outreach activities and assist senior level Outreach Staff in administering outreach activities on a continual and episodic basis
- Distributes printed education material to Edmontonians
- Acts as ambassador for Waste Services and represents the City in a positive, diplomatic, and professional way
- Engages residents, face-to-face in conversations while performing an outreach function
- Answers questions about waste services, shares helpful information, and educational tools and strategies with residents to help them properly sort and dispose of their waste
- Engages residents in evening and or weekend door-step conversations that aim to provide them with the needed information and educational supports to successfully sort and dispose of their waste while asking for a commitment to changing waste sorting behaviour
- Communicates respectfully and inclusively with members of the public, team members, other waste services program areas and supervisors
- Answer residents’ waste services related questions and encourages residents to use the available educational tools and strategies to sort and dispose of their waste
- Report on outreach activities including collecting and sharing metrics to leadership to help identify impact and identify improvements for Waste Outreach Activities
- Act as a point of contact for property managers or other building staff if they have questions and to elevate concerns if necessary to the appropriate parties
- Coordinate building access to apartments and condos with the property manager
- Tracks progress against program goals, identifies potential improvements, and reports progress daily to Waste Outreach Coordinators
- Keeps track of and reports to Outreach Coordinators inventory of canvassing supplies including printing reorders, leased vehicles

**Work Environment: Staff will regularly be walking and standing for extended periods of time both indoors and outdoors in various weather and environmental conditions year-round, bending and lifting up to 25 lbs (such as boxes of promotional material), walk up and down numerous flights of stairs, and sometimes work near an active roadway (including alleys and back streets)**

**Qualifications**:

- Completion of the first year of a recognised education, communications, recreation administration, or related diploma or degree program
- One year direct experience leading recreational, educational, cultural, or related programs

**Skills Required for Success**:

- Experience working with the general public, either in an educational or customer service setting
- Previous experience using ARCGIS or other mapping software is considered an asset
- Ability to effectively communicate verbally and in writing to citizens, including comfort with door-to-door canvassing and passion for speaking with the general public and educating them on various City initiatives
- Ability to build and maintain effective relationships that reflect a respectful and inclusive style
- Ability to take direction and work independently to meet desired outcomes
- Ability to present, organize and deliver group presentations, and to use equipment and materials effectively
- Basic knowledge of Waste Services’ program objectives as well as policies and procedures
- Ability to manage multiple and changing priorities
- Physical ability to safely perform the tasks of the role, including walking and standing outside for extended periods of time in various weather and environmental conditions year-round, bending and lifting up to 25 lbs (such as boxes of promotional material), walk up and down numerous flights of stairs, and work on an active roadway (including alleys and back streets)
- Skill in the use of Goo

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