Bilingual Account Representative

6 months ago

Ottawa, Canada CMHC Full time

**Job Requisition ID**: 10202

**Position Status**: Temporary Full Time

**Position Type**:Hybrid

**Office Location**:Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

**Travel Requirement**: Travel not required

**Language Designation**: Bilingual

**Language Skill Levels (Read/Write/Speak)**: CBC

**Salary**: Our salaries generally range from $ 52286.89 to $ 65358.61 and are based on qualifications and experience.

About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.

Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a contract employee:

- 3 weeks of accrued vacation.
- Annual individual performance bonus.
- Support in your personal and professional growth with training, mentorship and more - because when you thrive, we thrive.
- An inclusive workplace culture and environment with Employee Resource Groups and more.
- A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region’s office at a minimum of 4 times a month.

Join the Housing program team in the Account representative position. In this role, you will assume responsibility for a portfolio of accounts, including the administration and decisions relevant to servicing and lending activities for the purpose of mitigating risks, optimizing client service, and achieving corporate objectives. You will provide superior quality service that contributes to a positive corporate image and sound business relationships with a broad range of industry clients through internal and external liaisons.

**This is a temporary position of a duration of 12 months.**

**Number of openings: 2 temporary full-time positions.**

**What you’ll do**:

- Deal with a varied base of internal and external clients and maintain quality relationships with these clients.
- Assume responsibility for working in a team environment in contribution to service standards and turnaround times. Use effective communication techniques, both written and oral, to deliver quality service.
- Take immediate action to address client needs and inquiries, primarily received through group mailbox.
- Provide effective and efficient delivery of services in contribution to service standards.
- Participate actively in preparation of contract documentation, progress advances and protecting the registration of CMHC’s security interests.
- Exercise prudence and due diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
- Ensure that all documentation is in place in accordance with program audit requirements and maintain a high standard of accuracy and data quality.

**What you should have**:

- A college Diploma and/or Undergraduate degree in a relevant field such as business, finance, or commerce.
- A minimum of one year of relevant experience in a finance or customer service role.
- A demonstrated compliance to applicable procedures, policies, and regulations.
- Strong analytical and problem-solving skills, and strong oral and written communication skills.

**It would be great if you also had**:

- A post-graduate degree in Business, Finance, Economics, or related field.
- A sound knowledge of mortgage financing and real estate laws, default remedy, and/or property administration.
- An experience working with Indigenous communities or Indigenous organizations.

**Posting closing date**: Note, the competition may remain active until filled.

Our commitment to diversity, equity, and inclusion

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.

**Learn more about our commitment to diversity and inclusion**

What happens after you apply

If you applied before and you were not successful don’t worry - we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around

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