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Part Time Night Auditor

3 months ago

Victoria, Canada Inn at Laurel Point Full time

**Job Title**:Night Auditor

**Job Status**:Part-time, Permanent

**Signing Bonus**:$500 ($200 on joining + $300 after completing probation)

**Wage: $22.37 - $22.87 per hour**

**Summary of Position**:
The Night Auditor is a key individual during the night, performing the duties that would be handled by the Front Desk Agents, Bellperson, and Room Service during the day, as well as specific auditing duties.

**Responsibilities**:

- Provide constant welcoming and enthusiastic service to our guests and clients
- Anticipate needs and expectations of our discerning guests through pro-active attention to detail and recognition
- Recognize, gather and document new and existing services available to hotel guests
- Ensure that Inn at Laurel Point service standards are adhered to in an effort to consistently offer the best service possible
- Reinforce the Inn at Laurel Point’s brand by promoting guest loyalty and local recognition
- Answer & appropriately qualify all incoming calls on multi-line telephone system
- Efficiently & accurately process check ins and check outs
- Efficiently & accurately perform all auditing duties including posting room & tax charges
- Prepare Statistical and Daily reports
- Work closely with the Accounting Department
- Assist with necessary day to day operations of the Front Office
- Valet parking and other Bellperson duties when required
- Perform security walks of main floor during events, offering assistance to guests and staff. \
- Perform security walks on the floors for noise, unsightly items left outside guest room doors (Linens, IRD Trays)
- Pick up and hand over IRD breakfast cards to AM Staff

**Qualifications**:

- Previous experience in a similar or related position is an asset
- Passion for guest service
- Exceptional communication skills, both written and oral
- Valid BC Driver’s license required
- Ability to drive standard transmission vehicles is an asset
- Upon hire, must provide driver’s abstract to determine driver’s record
- Must be able to lift up to 50lbs
- Valid Food Safe Certificate and Serving It Right certification required
- Must be able to work overnight shifts: 10:30pm - 7am, varying days of the week
- Must be able to multitask & consistently deliver top quality service in a fast-paced work environment
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Knowledge of Word, Excel and other computer related programs an asset
- Previous experience with Fidelio Opera Property Management System an asset
- Previous multi-line telephone and reservations experience an asset
- Proven self-motivation, ability to work well with minimum supervision
- Must be enthusiastic and team oriented
- Must be able to embrace the 4 core values of the Inn at Laurel Point: Excellence, Respect, Curiosity and Stewardship

**Reports To**:Guest Services Manager (Overnight)

**What’s in it for you?**
- Competitive Wages
- A fun & friendly workplace culture that embraces diversity
- Cross-training opportunities to grow your skills
- Best staff meal in town and by the way, it’s free
- Complimentary parking on non-restricted days during the off-season
- Comprehensive benefits package
- Colleague of the month recognition program
- Summertime volleyball on Sticky Wicket rooftop, BBQs on our stunning Terrace patio, free themed year-end Gala to thank you
- Aura waterfront restaurant + patio staff discount - 50%
- Need a staycation? We’ve got you covered, after your 1-year work anniversary, enjoy a complimentary one night stay including breakfast for 2
- Friends & Family hotel discount _(so you can show off your amazing workplace)_
- Industry discounts
- Workshops
- Cross-training opportunities
- Skill and advancement training programs
- Shower and locker facilities

**Thank you for considering Inn at Laurel Point as your employer of choice**

**Job Types**: Part-time, Permanent
Part-time hours: 16-24 per week

**Salary**: $22.37-$22.87 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Signing bonus

Work Location: One location