Night Auditor
2 days ago
The Night Auditor is a key individual during the overnight shift, performing the regular duties required of a Front Desk agent as well as specific additional night audit duties.
This is a part time position, minimum of 2 shifts per week plus coverage for holidays and other potential shifts required.
(Regular scheduled shifts are Friday and Saturday night, 11:15PM to 7:15AM).
**Responsibilities**:
- Provide customer service and handle administrative duties, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and luggage storage.
- Assist with necessary day to day operations of the Front Office.
- Work closely with the accounting department.
- Daily accounting data entry and reconciliations.
- Answer inquiries regarding hotel services and registration, provide information about services available in the community and respond to guest complaints.
- Follow established procedures and policies when completing tasks.
- Act as an Ambassador for the Chateau Victoria Hotel and Suites.
- Handle cash, credit and debit card transactions.
- Other duties as required.
**Qualifications**:
- 2 or more year’s previous hotel experience and/or customer service experience preferred.
- Must be able to work overnight shifts.
- Accounting, cash handling, and shift balancing experience an asset.
- Knowledge of reservation operating systems is an asset.
- Proven organization, communication and multi-tasking skills required.
- Must possess exceptional customer service skills and professionalism along with a positive personality and high level of energy.
- Must work well in a team environment and respond well to direction.
- Experience with conflict resolution an asset.
**We Offer**:
- Friends & Family hotel discount
- Vista 18 Restaurant + Lounge and Clive’s Classic Lounge employee discount ~ 50%
- Other Industry discounts
- Employee events ~ birthday, holiday and employee appreciation celebrations
- Learning and development opportunities - Educational Reimbursement programs
- Bike storage facilities, onsite parking and discounted ProPASS through BC Transit
**Job Type**: Part-time
Part-time hours: 16 per week
**Salary**: $18.66-$23.00 per hour
Schedule:
- 8 hour shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Victoria, BC: reliably commute or plan to relocate before starting work (required)
Shift availability:
- Overnight Shift (required)
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