Night Auditor
2 days ago
Join our Guest Services team The Hotel Grand Pacific has a position available for a Night Auditor. An independent luxury property located on Victoria’s beautiful inner harbour, we offer a personalized service focused on guest satisfaction. Bring your customer-focused attitude and excellent attention to detail to our team where everyone is welcome.
**Hours**: 11 p.m. to 7 p.m.
**Description of Duties**:
- Assist with overnight Hotel Safety, Security and Emergency Response
- Run the audit and cross check daily revenue posted to ensure all is in order
- Operate switchboard, taking or transferring calls as required and taking massages
- Take hotel reservations
- Register or check out guests according to the hotels procedures and policies
- Record lost and found articles
- Communicate guests concerns and problems to facilitate immediate resolution and minimize guest inconveniences
- Maintain an organized and efficient front desk
- Update Night Audit and Guest Services logbook daily
- Advise Night Manager or MOD of any problems or concerns
**Qualifications & Abilities**:
- Previous audit experience
- 1-2 years of hotel experience
- Experience with Opera PMS
- Valid Class 5 driver’s license
- Possess or able to obtain a Food Safe & Serving It Right certificate
- Pleasant manner and professional verbal and written communication skills
- High proficiency in Excel, Word and Outlook
- Available to work more than 30 hours per week
**Why Choose Us?**
- Discounted gym membership
- Discounted parking
- Excellent employee meal program
- Food discounts in both our Café and Pacific Restaurant
- Friends and family hotel rate
- Employee discount at other Preferred Hotels
- Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program. A matching Defined Contribution Pension Plan & an RRSP program available when eligible)
- Other industry discounts
- Employee recognition & referral program
- Treat days, employee events and an annual employee party
- We are an equal opportunities employer and value diversity and inclusion in our team
- We support employee professional growth through internal job postings.
**Job Types**: Permanent, Full-time
**Salary**: $23.31 per hour
**Benefits**:
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Store discount
- Vision care
- Wellness program
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Victoria, BC: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Hotel: 2 years (preferred)
- Auditing: 1 year (preferred)
- Opera PMS: 1 year (preferred)
Licence/Certification:
- Class 5 Driver's License (preferred)
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