Customer Service Agent

3 months ago

Prince George, Canada AYN IMMIGRATION SERVICES LTD. Full time

Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work setting**:

- Tourism
**Tasks**:

- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
**Computer and technology knowledge**:

- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
**Security and safety**:

- Bondable
**Transportation/travel information**:

- Willing to travel
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Work under pressure
- Repetitive tasks
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Workplace information**:

- Remote work available
**Other benefits**:

- Paid time off (volunteering or personal days)
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week

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