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Front Desk Agent

4 months ago

Courtenay, Canada Best Western The Westerly Hotel Full time

Objective:

- To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel.

Duties and Responsibilities:

- Ensures the proper completion of all front desk duties and check list
- Increases occupancy and the average rate while maintaining a high quality of services.
- Resolves guest problems quickly, efficiently, and courteously with assistance from Front Desk Manager.
- Registers, processes, and greets customer promptly, welcoming him/her to the hotel
- Arranges for special services requested by the customer
- Stays current with developments in the hotel by reviewing the communication log each shift; updates log book for next shift
- Works with housekeeping, reservations, maintenance and room service to assist with all guest requirements.
- Minimizes loss of revenue by adhering to all established credit and inventory controls.
- Insures all customers establish credit upon check-in.
- Verifies all information on reservations check-in; name, address, method of payment, etc.
- Increases revenues by promoting hotel amenities and outlets.

Education & Qualifications:

- Basic computer knowledge
- Flexible and energetic with the ability to work under pressure
- Excellent communication skills

**Job Type**: Part-time

**Salary**: From $17.00 per hour

Expected hours: 16 - 32 per week

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person