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Front Desk Associate

2 months ago

Courtenay, British Columbia, Canada Kingfisher Oceanside Resort & Spa Ltd. Full time
Job Title: Front Desk Associate

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Kingfisher Oceanside Resort & Spa Ltd.

Job Summary:

The Front Desk Associate will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a seamless check-in and check-out experience.

Key Responsibilities:
  • Assist guests with special needs and provide personalized service
  • Deal with public inquiries and resolve issues in a professional manner
  • Perform various tasks related to room reservations, cancellations, and changes
  • Receive and deliver items and messages for guests
  • Provide information on hotel facilities and services
  • Attend to group arrivals and departures
  • Answer telephone calls and relay messages
  • Clerical duties such as faxing, filing, and photocopying
  • Provide customer service and resolve guest complaints
  • Maintain an inventory of vacancies, reservations, and room assignments
Requirements:
  • 1 year to less than 2 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and organizational skills
  • Reliability, flexibility, and initiative
Benefits:
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Parking available
  • Permanent work term
  • 40 hours per week
Language:

English