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Front Desk Associate

2 months ago

Courtenay, British Columbia, Canada Kingfisher Oceanside Resort & Spa Ltd. Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Kingfisher Oceanside Resort & Spa Ltd. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience during their stay.

Key Responsibilities
  • Guest Services: Assist guests with special needs, provide information on hotel facilities and services, and attend to group arrivals and departures.
  • Front Desk Operations: Manage room reservations, cancellations, and changes, receive and deliver items and messages for guests, and maintain an inventory of vacancies and room assignments.
  • Customer Service: Provide excellent oral communication, efficient interpersonal skills, and a client-focused approach to ensure guest satisfaction.
  • Administrative Tasks: Perform clerical duties, such as faxing, filing, and photocopying, and maintain accurate records.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Work Setting: Hotel, motel, or resort environment.
  • Transportation: Own transportation required.
  • Work Conditions: Fast-paced environment, attention to detail, and ability to work under pressure.
  • Personal Suitability: Efficient interpersonal skills, excellent oral communication, reliability, team player, client focus, flexibility, initiative, dependability, and organized.
Benefits
  • Health Benefits: Dental plan, disability benefits, health care plan, paramedical services coverage, and vision care benefits.
  • Other Benefits: Parking available, permanent work term, and 40 hours per week.