Operations Technician

2 weeks ago

Kanata, Canada Satcom Direct Full time

**Company Overview**:
Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on innovation and creativity which allows our team members to thrive in a dynamic atmosphere. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing environment.

SD Avionics is a division of Satcom Direct located in Kanata, the high-tech hub of Ottawa, Ontario. Our second largest site globally, this location manufactures avionics hardware, cabin routers, and the SD Plane Simple Antenna System.

Satcom Direct offers a highly competitive benefits package, which includes comprehensive health, dental, vision, disability and life insurance. Employees have an on-site gym and robust vacation time to have an excellent work/life balance. Additional benefits include matching retirement plan, pet insurance, and critical-illness insurance.

**JOB SUMMARY**:
The Technician is accountable for manufacturing, repair, customer support or engineering operations including assembly, test, RMA activities, debug and configuration elements; as defined by the Director of Manufacturing.

The Technician will primarily work within a Manufacturing role within the Workshop, providing routine and surge support to RMA activities. Additionally, the technician may work with manufacturing engineer to support introduction preparation of new product to Manufacturing.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies to consistently perform the essential functions of this position. All employees are expected to adhere to and be knowledgeable of Satcom Direct (SD) operations standards, established safety rules and requirements for adherence to company attendance guidelines.The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully.

**GENERAL QUALIFICATIONS, KNOWLEDGE, AND SKILLS**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assembly of electronic and mechanical components in a clean environment.
- Work in a high paced manufacturing enviromnemnt, with the ability to work in a team setting to achieve company deliverables and objectives
- Identify opportunities for improvement within the manufacturing environment, and drive new solutions to closure through continual improvement board.
- Communicate effectively at all levels of the organization.
- Working knowledge of IPC-A-610 and IPC-7711/7721 is an asset.
- Solder electronic components including 0402 passive components and fine pitch active components.
- Ability to rework BGAs, QFPs and QFNs is an asset.
- Modification of printed circuit card assemblies with track cuts and jumper wires.
- Mechanical assembly using basic tools such as torque screw drivers, wrenches, or socket drivers.
- Review and preparation of technical inputs into documents for manufacturability and serviceability
- Ability to operate independently,
- Ability to troubleshoot complex equipment to the system and board level. Detailed fault finding, process improvement and design and execution of testing.
- Provide training to others.
- With Training, ability to retrieve relevant product data from SD’s Enterprise Resource Planning and Product Lifecycle Management (Arena) systems.
- Report defective parts to RMA Repair Database
- Ability to use various test equipment and tools, including, oscilloscopes, DMM's, Logic analyzers, Thermal Chambers, Jtag debug emulators.
- Ability to read and interpret electronic diagrams and schematics

**EDUCATION/EXPERIENCE**:

- Electrical and/or electrical technician College diploma or equivalent.
- Experience of fault finding and execution in an electronic manufacturing environment.
- Experience working within a AS9100 quality management systems or equivalent.
- Working knowledge of cloud based tools including ERP, PLM.
- Demonstrable skills with Microsoft office-style tools and Linux.
- Working knowledge of Transport Canada regulatory requirements is a asset.

**PHYSICAL DEMANDS**:
While performing general office duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, and reading, able to lift light objects (< 25lbs), and use standard office equipment such as computer,

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