Staff Technical Program Manager

3 weeks ago

Kanata, Canada Warner Bros. Discovery Full time

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Discovery (WBD), a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. The new company combines WarnerMedia's premium entertainment, sports, and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.

DTC’s Operational Excellence teams are responsible for driving a culture of continuous improvement across the WBD Engineering community to ensure smooth efficient operation and the highest customer satisfaction. We are the team responsible for streamlining Incident Management, Problem Management, and Quality of Experience frameworks across the WBD DTC Global Tech organization. Our objective is to build engineering solutions that enable us to quickly and efficiently mitigate customer impact, distinguish signal from noise, capture trending issues, and drive prioritization to restore the customer experience as soon as possible with mínimal handoffs.

**Expectations**:
**Decision **Making**: You are able to act as a representative for your area autonomously. Your decisions are right, far more often than not. You play a leadership role in the organization: teams look to you for advice on technical and business issues.

**Execution**: You establish enterprise-wide policies and keep processes under control. You manage and govern the transformation process based on automated operational governance processes using a model-driven approach.

**Communication**: Your written, verbal communication skills are exemplary, concise and to the point, making you the initial point of contact for business and technical stakeholders. You are the point of contact for data related to your product, services, and features.

**Preferred Skills**:

- Minimum 8 years of relevant work experience supporting Observability, Reliability operations and Incident and Problem Management workflows.
- Proven ability to drive change through the delivery of Infrastructure, Applications development, Direct-to-Consumer Streaming technology and Incident Management.
- Must be able to project org-wide influence without authority to instill a culture of ownership, rigor and accountability.
- You are highly adaptable to changing business needs and be able to drive change across multiple disciplines within the engineering and operations world.
- Ability to focus both strategically and tactically to achieve business goals, including the use of data to drive improvements.
- Ability to evaluate and communicate strategy, operational health, and incident workflow plans to executive leadership.
- Must possess high levels of genuine curiosity, a questioning attitude and a passion for learning and solving problems programmatically.
- You must be proactive, self-directed, adept at note-taking and skilled at facilitating meetings by utilizing effective presentation skills
- Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.
- Ability to communicate effectively with all stakeholders at all levels of the organization demonstrating strong executive presence
- Proven ability to work independently, effectively prioritize and execute tasks in a high-pressure environment.
- Experience providing services to large scale, multi-national footprints, preferably in customer facing industries.

**How We Get Things Done**

**Championing Inclusion at WBD

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