Customer Technical Support Coop/intern

3 weeks ago

Ottawa, Canada NOKIA Full time

Position: Customer Technical Support Coop/Intern
Duration: 4 or 8 months
Date: September 1st, 2023 to December 22nd, 2023 OR April 26th, 2024

**Come create the technology that helps the world act together**

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

**The team you will be a part of**

**Network Infrastructure**

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

**What you will learn and contribute to**

You will learn from a seasoned team of network engineers as you contribute to supporting large-scale ISP and mobility service providers. You will get exposure to working in a global multicultural services organization.

As part of our team, you will:

- Troubleshoot customer network issues on various IP Service Routers Product Lines (includes 7950, 7750, 7450, 7210, 7705 and VSR).
- Participate in RCA discussions with TEC (Technical Expertise Centers), and regional R&D, to identify corrective actions and provide readouts to customers.
- Maintain problem status and problem resolution records via ticketing system(s). Prepare reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability.

**Your skills and experience**

**Education Recommendations**

You are at least a third year student working towards a degree in Computer Engineering, Electrical Engineering or Computer Science with an accredited school in Canada.

You have:

- Excellent problem-solving and communication skills and the ability to work well in a team environment.
- Excellent written communication skills.

It would be nice if you also had:

- Quick learning abilities and an appreciation for knowledge sharing with others on the team.
- Understanding of layer 1-4 TCP/IP protocols within networking environments, including CLI.
- Work issues across multiple platform environments.
- Experience with Linux

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Company Culture: We believe our people are our greatest asset and we aim to foster a fun, challenging, positive, and inclusive work environment. We offer 1-on-1 mentorship, learning and development opportunities, global impact and interaction, and flexible work/life balance.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

**See you this Fall 2023**

“My experience at Nokia has been amazing, one of the best learning experiences I ever had in my life. As Co-op student, it was an honor to be treated as any other full-time employee at Nokia. I got the freedom to design & implement my ideas. Working at Nokia as a Co-op student was the best thing that ever happened, it was a life changing opportunity.” - Ummar Tantray, Former Nokia Co-op student, Fall 2020

Follow and engage with us on social media:
Chat with our Nokia insiders to ask questions and learn more about us

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