Customer Success Expert

2 days ago

Ottawa, Canada RVezy Full time

**About RVezy**

RVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States.

RVezy serves thousands of renters and owners across North America, and you will be helping ensure they have a safe, secure, and enjoyable experience throughout each RV rental. We have a tight-knit team that has meaningful relationships with one another. Check out our reviews on Glassdoor and Indeed.

We have grown exponentially, and our three-year revenue increased 2768% (2018-2021), as mentioned in the Globe and Mail’s: Canada's Top Growing Companies 2021.

Want to see more? Check us out online.

**Opportunity and impact**

You will be joining a small and growing team of customer success experts located in Centretown, nestled between some of Ottawa’s best restaurants and pubs. We are a company driven by our culture of customer obsession and continuous improvement. This is a 4-month internship opportunity for a student enrolled in their school's COOP program for the summer 2023 semester.

**About the role**

As a customer success expert with RVezy, you will be responsible for supporting the thousands of owners and renters using our site. Whether it be assisting with a booking or helping a renter with a roadside issue, there are times you won’t know the answer, so we are looking for someone who can think on the fly and problem solve quickly.

This role will be hybrid so you will spend time working from our Ottawa office, located in Centretown on Cooper Street
- Become an RVezy customer success lifecycle expert to determine the cause of the customer’s problem, select and explain the best solution, expedite the correction or adjustment, and follow up and resolve the issue.
- Be responsible for the data integrity of our customer interactions, accounts, and bookings, including sensitive personal data.
- Identify and solve problems as they arise to ensure a positive customer experience.
- Develop sustainable relationships built on trust and practice open and interactive communication.
- Work as part of a team in a fast-changing environment.
- Become an expert in a variety of platforms including Zendesk, Slack, Confluence, Jira, Hubspot, Vouchd, and Sicari.
- Be a liaison between the customer and the rest of the company and pass along customer needs, wants, and feedback.
- Learn to identify tech issues (bugs) and properly report them to our engineering team.
- Work in conjunction with multiple teams in the business, including Owner Success and Trust & Safety.

**What you’ll bring to the team**:

- Customer obsession: Have experience providing quality customer service.
- Language: You are fully bilingual in English and French
- Attention to detail: You notice the small things and are thorough in your work.
- Compassion: You’re the sort of person that crosses the street to help someone struggling with heavy bags, and then you'll walk three blocks out of your way to help that person home.
- Resourcefulness: You are a structured thinker who has a passion for taking action and getting measurable results.
- Tenacity: You are a life-long learner, motivating yourself and others to stimulate personal growth and development. You’re not afraid to both ask and answer questions.
- Communication: Superior listening, speaking, and writing skills.
- Adaptability: You are able to quickly adjust to changing situations and understand the purpose and impact of the changes happening around you.
- Cooperation: You are a team player who actively communities and strategizes with your coworkers in order to achieve the goals of the company.
- Integrity: You consistently approach your work with the intention to complete it to the best of your ability, despite the hurdles.
- Patience: The ability to keep your calm even when sometimes dealing with difficult customers, delays, or situations that don’t go your way.
- You must be enrolled in your university's COOP program to be eligible for this opportunity.
- You must be available from May 1, 2023 - August 27, 2023 for this internship.

**Bonus points if you**:

- Are an outdoor enthusiast.
- Have an interest in working or have already worked in a startup.
- Speak Spanish.
- Have experience using a CRM or other communication platform such as Zendesk.

**RVezy perks**
- Opportunities to attend festivals, concerts, and RV shows across Canada and the U.S.
- Employee recognition platform to reward employees’ hard work.
- Frequent social events and a steady supply of coffee and snacks in the office.
- Dog-friendly work environment in the Ottawa office.
- Flexible work hours and a relaxed dress code.

**How to apply**
- Click “Rent an RV” and search Yellowknife. Using the filters at the top of the page, select “Motorized” as the RV type and find the RV with the title RVezy Elite.
- Submit a booking request for the RVezy Elite (use whatever dates

  • Customer Success Expert

    3 days ago

    Ottawa, Canada RVezy Full time

    **About RVezy** RVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States. RVezy serves thousands of renters and owners across North America, and you will be helping ensure they have a safe, secure, and...

  • Customer Success Expert

    1 week ago

    Ottawa, Canada RVezy Full time

    **About RVezy** RVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States. RVezy serves thousands of renters and owners across North America, and you will be helping ensure they have a safe, secure, and...

  • Customer Success Expert

    6 days ago

    Ottawa, Canada RVezy Full time

    **About RVezy** RVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States. RVezy serves thousands of renters and owners across North America, and you will be helping ensure they have a safe, secure, and...

  • Customer Success Advocate

    1 week ago

    Ottawa, Canada Givecloud Full time

    **About Givecloud**: We're an early-stage software start-up based in Ottawa, Canada. Our team is made up of industry experts and C-Suite Fortune 500 advisors bent on using their collective experience, skills and industry knowledge to disrupt and rescue an underserved market: the non-profit sector. Our software enables non-profit staff and volunteers to...

  • Customer Success Manager

    5 days ago

    Ottawa, Canada Travel Edge Full time

    Company Description Travel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors...

  • Customer Success Manager

    2 weeks ago

    Ottawa, Canada Solink Full time

    **Customer Success Manager** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. We are actively...

  • Customer Success Manager

    6 days ago

    Ottawa, Canada Noibu Technologies Inc. Full time

    Noibu is Canada’s Capital city’sfastest-growing technology company.We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly.We're a dedicated team, driven by 4...

  • Customer Success Manager

    6 days ago

    Ottawa, Canada Noibu Technologies Inc. Full time

    Noibu is Canada’s Capital city’sfastest-growing technology company.We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly.We're a dedicated team, driven by 4...

  • Customer Success Manager

    6 days ago

    Ottawa, Canada Noibu Technologies Inc. Full time

    Noibu is Canada’s Capital city’sfastest-growing technology company.We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly.We're a dedicated team, driven by 4...

  • Customer Success Manager

    Found in: Talent CA C2 - 6 days ago

    Ottawa, Canada Versature Full time

    What we do. We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. Who we are. Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom....

  • Customer Success Manager

    Found in: Jooble CA O C2 - 7 days ago

    Ottawa, ON, Canada Noibu Technologies Inc. Full time

    Noibu is Canada’s Capital city’s fastest-growing technology company. We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. Customer Obsession, Quality, Results-Oriented and Accountability. We've been recognized in 2023 as the Globe and Mail's 8th Fastest...

  • Customer Success Manager

    6 days ago

    Ottawa, Canada net2phone Canada Full time

    What we do. We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. Who we are. Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom. We are...

  • Customer Success Manager

    6 days ago

    Ottawa, Canada net2phone Canada Full time

    What we do. We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. Who we are. Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom. We are...

  • Customer Success Manager

    6 days ago

    Ottawa, Canada net2phone Canada Full time

    What we do. We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. Who we are. Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom. We are...

  • Intermediate Customer Success Manager

    7 days ago

    Ottawa, Canada Lytica Inc. Full time

    **Intermediate Customer Success Manager (CSM)** **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 7 days ago

    Ottawa, ON, Canada Noibu Technologies Inc. Full time

    Noibu is Canada’s Capital city’s fastest-growing technology company. We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly. We're a dedicated team,...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Ottawa, ON, Canada net2phone Canada Full time

    What we do. We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. Who we are. Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom. We...

  • Intermediate Customer Success Manager

    6 days ago

    Ottawa, Canada Lytica Inc. Full time

    **Intermediate Customer Success Manager (CSM)** **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a...

  • Customer Success Manager

    5 days ago

    Ottawa, Canada MGIS Full time

    Happy customers are the lifeblood of any company. As a Customer Success Manager, you will be a trusted advisor for our customer accounts and responsible for ensuring that they are successfully leveraging the company's solution as part of their program to maximize value. You will work closely with the Sales Representative and Professional Services team to...

  • Customer Success Manager

    3 days ago

    Ottawa, Canada MASV Full time

    We are trusted by media professionals to deliver large copyrighted files and high-res assets faster than the competition. From broadcasters to post houses, to boutique agencies, in-house video teams, and more. Are you a proactive, results-driven individual with a passion for driving customer experience and revenue growth? MASV is seeking a dynamic Customer...