Technology Analyst
6 months ago
Our team members are passionate about continuous improvement and collaboration. We are constantly striving to improve and better ourselves so that we can provide the best services for our clients.
**Job Duties**:
- Perform diagnostics, troubleshooting, and resolution activities for incidents or requests.
- Ensure detailed and updated documents (standard operating procedures and user manuals) are maintained.
- Manage user accounts and configure hardware/software as part of new employee onboarding. Perform user training as required.
- Perform asset tracking and hardware deployment and repairs.
- Support a mixed OS environment (Windows, Linux, Android, IOS) and mixed device environment (laptop, desktop, server, phone).
- Work to resolve the root causes of incidents to ensure maximum IT systems availability.
- Work collaboratively with other team members to resolve advanced issues.
- Participate in technology consulting projects to improve the reliability of the existing systems and processes.
- Develop and maintain standard processes and operating procedures, and provide regular updates to stakeholders.
**Qualifications**:
- A Bachelor’s degree in Computer Engineering or Computer Science.
- Minimum 2-years experience in the technology field.
- Must have a solid understanding of IT and network (firewall, switch, router, VPN, etc) and network security-related concepts.
- Has integrity and dependable. Ability to work independently with mínimal supervision.
- Proven ability to communicate effectively, both verbally and in writing, with users of varying levels of technical expertise.
- Experience in managing technical projects.
- Strong understanding of Active Directory, Microsoft products such as Microsoft Server OS, Office365, SharePoint, Teams, and OneDrive, and cloud computing services such as Microsoft Azure, AWS or equivalent.
- Self-motivated with excellent problem-solving skills and drive for continuous learning and improvement.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Ability to commute/relocate:
- Winnipeg, MB R2J 0K6: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Application deadline: 2022-04-05
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