Manager, Client Experience
3 months ago
**Job ID**: 244694
**Store Name/Number**: ON-Scarborough (0506)
**Address**: 300 Borough Drive, Scarborough, ON M1P 4P5, Canada (CA)
**Full Time/Part Time**: Full Time
**Position Type**: Regular
**You’ll love working here**
As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within their store. You will also be accountable for the development of all beauty advisors and Senior Artistry and Skincare roles.
- ** Developing your team. **Manage the daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
- ** Embracing Innovation. **Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
- ** Client Experience. **Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
- ** Training & Development. **Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
- ** Visual Merchandising. **Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
- ** Vendor Management. **Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.
**We’d love to hear from you if**
- You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
-
Team Lead, Client Experience
4 months ago
Scarborough, Canada Sephora Full time**Job ID**: 240185 **Store Name/Number**: ON-Scarborough (0506) **Address**: 300 Borough Drive, Scarborough, ON M1P 4P5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This...
-
Manager Client Experience
4 months ago
Scarborough, Canada Fidelity Investments Full timeJob DescriptionYou will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.Current work authorization for Canada is required for all openings.At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individu
-
Vice President, Client Experience
4 months ago
Scarborough, Canada Weber Shandwick Full timeVice President, Client Experience (Consumer)Are you a dynamic leader with an entrepreneurial spirit and a proven track record of successfully managing large complex accounts? Do you thrive on building meaningful relationships with your clients, teammates and partners? Are you obsessed with being pro
-
Interim Stage Experience Manager, Stores
3 weeks ago
Scarborough Village, Ontario, Canada Sephora Full timeAbout the Role:We are seeking an experienced Interim Stage Experience Manager, Stores to join our team at Sephora Canada. As a key member of our operations team, you will be responsible for managing all aspects of the client experience and services in a specific Sephora store location.Key Responsibilities:Client Experience: Manage the Services online...
-
Interim Stage Experience Manager, Stores
3 weeks ago
Scarborough Village, Ontario, Canada Sephora Full timeAbout the Role:We are seeking an experienced Interim Stage Experience Manager, Stores to join our team at Sephora Canada. As a key member of our operations team, you will be responsible for managing all aspects of the client experience and services in a specific Sephora store location.Key Responsibilities:Client Experience: Manage the Services online...
-
Client Experience Specialist
1 month ago
Scarborough, Canada wellbe family wellness Full time**Be part of an incredible team focussed on improving the well-being of our community.** As the _Part-Time Client Experience Specialist_ at wellbe family wellness, you strive to create the best possible experience for wellbe clients and families by fostering a positive, warm and welcoming environment. You are a brilliant multi-tasker and a people...
-
Client Experience Opportunities
3 months ago
Scarborough, Canada CBI Health Full time**Client Experience Opportunities - Start your fulfilling career now!**: At CBI Health, your perfect job does exist. Whether you are looking for an opportunity to showcase your incredible customer service skills, implement your famed organizational solutions, flex your creativity, or utilize your unique problem-solving approach - all of this and so much more...
-
AVP, Client Experience
4 months ago
Scarborough, Canada RGA Reinsurance Company Full timePosition OverviewAs a member of the business development team, the incumbent will be accountable for ensuring market leading delivery of services to our clients and for building and maintaining effective relationships with clients. As a key contact point in the RGA-client partnership, the incumbent
-
Manager, Client Services
4 months ago
Scarborough, Canada Sephora Full time**Job ID**: 215117 **Store Name/Number**: ON-Scarborough (0506) **Address**: 300 Borough Drive, Scarborough, ON M1P 4P5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora store...
-
Client Partner Manager
3 months ago
Scarborough, Canada Geri Healthcare Solutions Full time**Client Partner Manager** Geri Healthcare Solutions (formerly Geri Health Home Care) is a Toronto, ON-based company that provides comprehensive healthcare solutions that includes healthcare staffing, and healthcare facility management to both non-profit Long Term Care home facilities, and retirement homes. We are currently looking for a **Client Partner...
-
Client Service Manager
1 month ago
Scarborough, Canada Bayshore HealthCare Full timeThe Client Service Manager, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Service Coordinators. S/he is responsible for timely data entry of all client referrals, new orders and updated information. The Client Service Manager oversees all aspects of client service including but not limited...
-
AVP, Client Experience Specialist
3 days ago
Scarborough Village, Ontario, Canada RGA Reinsurance Company Full timePosition OverviewAs a key member of the business development team at RGA Reinsurance Company, the incumbent will be responsible for delivering exceptional client experiences and building strong relationships with clients. As a primary point of contact in the RGA-client partnership, the incumbent will play a critical role in ensuring market-leading delivery...
-
AVP, Client Experience Specialist
3 days ago
Scarborough Village, Ontario, Canada RGA Reinsurance Company Full timePosition OverviewAs a key member of the business development team at RGA Reinsurance Company, the incumbent will be responsible for delivering exceptional client experiences and building strong relationships with clients. As a primary point of contact in the RGA-client partnership, the incumbent will play a critical role in ensuring market-leading delivery...
-
Client Service Manager
4 months ago
Scarborough, Canada the Ladders Full timeJob DescriptionClient Service ManagerLocation: Toronto Canada Type: Full-timeDepartment: Financial MarketsSummaryA Client Services Manager will be the key liaison between clients stakeholders and onshore and offshore delivery teams while partnering closely with sales teams to ensure seamless communi
-
Manager, Client Advice I
2 days ago
Scarborough, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Interim Stage Experience Manager, Stores
3 weeks ago
Scarborough, Canada Sephora Full timeAt Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in...
-
Customer Experience Manager
2 months ago
Scarborough, Canada Michaels Full timeStore - TOR-SCARBOROUGH/WEST, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard...
-
Customer Experience Manager
3 months ago
Scarborough, Canada JAN-PRO Central Ontario Full time**Job Summary** **Job Title**: Customer Experience Manager **Reports too**: Colin Bates **Job Type**: Full-time **Rate of Pay**: Base Pay $60 - $65k per year **Start Date**: ASAP **Location**:Scarborough at 1050 McNicoll Avenue. This position requires the Customer Experience Manager to be on site Monday - Friday. Start time may be flexible i.e. 8am -...
-
Client Relationship Manager
1 month ago
Scarborough Village, Ontario, Canada the Ladders Full timeAbout the RoleClient Engagement: This position focuses on nurturing and managing relationships with our clients, ensuring their needs are met and expectations exceeded.Why Choose Us? At The Ladders, we are dedicated to advancing your career. As a prominent player in the recruitment industry, our workforce consists of over 2,000 dedicated professionals.Our...
-
Patient Experience Manager
2 weeks ago
Scarborough, Canada BW Physiotherapy Clinics Full time**Job Title**: Patient Experience Assistant Manager **Company**: Bodyworks Physiotherapy Clinic **Location**: Scarborough, On **Job Type**: Full-Time **About Us**: Body Works Physiotherapy Clinic is dedicated to providing top-tier healthcare services that prioritize patient well-being. We offer a comprehensive range of services, including physiotherapy,...