Client Experience Specialist

3 months ago


Scarborough, Canada wellbe family wellness Full time

**Be part of an incredible team focussed on improving the well-being of our community.**

As the _Part-Time Client Experience Specialist_ at wellbe family wellness, you strive to create the best possible experience for wellbe clients and families by fostering a positive, warm and welcoming environment. You are a brilliant multi-tasker and a people person.

What you’ll do

**[Guest Experience + Hospitality]**
- Deliver the best experience throughout the client's journey from booking an appointment to receiving payment and answering any questions along the way
- Create a welcoming, warm and supportive environment for all clients
- Interact positively with clients before, during and after treatment sessions
- Support new clients through intake form completion and welcome tour
- Complete the new client visit by organizing further appointments and initiate follow up
- Build rapport with patients through strong communication skills
- Use online booking system to document patient visits, follow ups and touch points

**[Practitioner Support]**
- Manage busy schedule, organizing appointments for wellbe practitioners
- Work with practitioners to create lead opportunities and growth within the clinic

**[Operations + Administration]**
- Uphold wellbe brand standards by adhering to opening, midday and closing procedures
- Ensure cleanliness and overall upkeep of clinic fixtures and equipment, including laundering of massage linens
- Replenish supplies and track inventory
- Follow up with new and existing patients

**[Growth + Development]**
- Participate in professional development workshops and trainings
- Participate in 1-1 mentorship with clinic leadership
- Participate in business and community development initiatives to drive new assessments and revenue growth

**Who you are**
- 3+ years of experience working in customer service setting
- A resourceful, adaptable, hardworking individual that thrives in a fast-paced, collaborative environment and who is a people person
- A self-starter who takes initiative and looks for opportunities to enhance the wellbe client guest experience
- Able to communicate and strategize effectively and possess strong organizational skills that reflect the ability to perform and prioritize many tasks seamlessly
- Experience in an administrative role (experience in health care industry is an asset)
- Excellent written and verbal communication skills

**You also....**
- Love working with families & kiddos
- Being part of a team obsessed with helping its community

**The Perks**
- competitive compensation
- mentorship + support
- leadership opportunities
- team events (i.e. team building, company picnics, lunches, etc.)
- a culture that fosters growth - both personally and professionally

**What you’ll be a part of...**

wellbe was created with the singular mission to inspire families to live healthier and happier lives. With a patient focused, easily accessible and simple approach, wellbe continues to create a new movement in family health.
- **| There are no limits, no politics, no hierarchy.and definitely no box.**_

**Job Types**: Part-time, Permanent

Pay: From $18.00 per hour

Expected hours: 15 - 20 per week

**Benefits**:

- Casual dress
- Company events
- Wellness program

Schedule:

- 4 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- customer service: 2 years (required)

Work Location: In person

Application deadline: 2024-08-28
Expected start date: 2024-09-09



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