Patient Experience Assistant Manager

1 week ago

Scarborough, Canada BW Physiotherapy Clinics Full time

**Job Title**: Patient Experience Assistant Manager

**Company**: Bodyworks Physiotherapy Clinic

**Location**: Ellesmere

**Job Type**: Full-Time

**About Us**:
Bodyworks Physiotherapy Clinic is dedicated to providing top-tier healthcare services that prioritize patient well-being. We offer a comprehensive range of services, including physiotherapy, chiropractic, and massage therapy, all aimed at restoring function and enhancing life. Our team is passionate about creating a positive, welcoming environment where patients receive personalized care and feel valued.

We are seeking a dedicated and enthusiastic **Patient Experience Assistant Manager** to help support the smooth day-to-day operations of our clinic. This role focuses on ensuring an exceptional experience for patients, overseeing the reception team, and assisting the Patient Experience Manager in driving patient satisfaction and operational efficiency.

If you're ready to take on a leadership role and are passionate about improving patient care, this is the perfect opportunity for you. You’ll work closely with both clinical staff and patients to ensure seamless service delivery.

**Key Responsibilities**:

- **Team Support**: Assist in supervising, coaching, and mentoring the reception team to maintain a high level of service and professionalism.
- **Patient Interaction**: Serve as a point of contact for patients, addressing any questions, concerns, or feedback with empathy and efficiency.
- **Administrative Duties**: Help manage the daily administrative operations, including scheduling, patient follow-ups, and ensuring accurate patient records.
- **Customer Service**: Ensure that every patient interaction is positive, from the initial phone call to the completion of their care plan.
- **Process Improvement**: Support the Patient Experience Manager in identifying and implementing ways to improve the patient experience.
- **Collaboration**: Work closely with clinical and administrative teams to streamline patient services and optimize the clinic’s operations.
- **Problem-Solving**: Handle patient complaints and resolve issues swiftly, ensuring that patient satisfaction is always a priority.
- **Assist with Sales & Marketing**: Assist in promoting services, maintaining patient relationships, and contributing to patient growth strategies.

**Qualifications**:

- Proven experience in a customer service, administrative, or patient-facing role, preferably in a healthcare setting.
- Strong communication and interpersonal skills with the ability to build rapport with patients and staff.
- Leadership potential with the ability to motivate and support a team.
- Excellent organizational and multitasking abilities, with a focus on detail and efficiency.
- Experience with patient management systems or clinic software is an asset.
- A proactive approach to problem-solving and improving patient care processes.
- Sales and marketing experience is an asset.

**Why Join Us?**
- **Professional Development**: Gain valuable experience and leadership opportunities with a supportive team that encourages growth.
- **Mentorship**: Work alongside the Patient Experience Manager and report directly to the COO, receiving ongoing support and guidance.
- **Collaborative Environment**: Join a team that values collaboration, patient care, and fostering a positive, fun workplace culture.
- **Benefits**: Paid training, paid time off, sick days, and in-house treatment options.

**Work Schedule: 35-38 hours per week**

**Equal Opportunity Employer**: Bodyworks Physiotherapy Clinic is an equal-opportunity employer and welcomes applicants from all backgrounds.

**Job Types**: Full-time, Permanent

Pay: $18.50-$20.00 per hour

Expected hours: 35 per week

Additional pay:

- Bonus pay

**Benefits**:

- On-site parking
- Paid time off
- Store discount
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Do you drive & have access to a car?

**Experience**:

- Sales: 2 years (required)
- Customer service: 2 years (required)
- Physiotherapy Clinic: 2 years (required)
- Management: 1 year (required)

Work Location: In person

Expected start date: 2024-09-30

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