Community Manager

3 days ago

Waterloo, Canada Libro Credit Union Full time

Career Opportunity

Libro is growing - and Libro is hiring.

Our expansion plans include a series of new hires across southwestern Ontario. Take a look.

Careers - Job Opportunities With Libro Credit Union | Libro

Who We Are

What Opportunity Awaits?

Libro has an opportunity for a passionately accountable Community Manager to support a location within the Waterloo Region. At Libro, we operate with a purpose beyond profit approach, helping our Owners (our customers) achieve their goals, supporting businesses to create a thriving local community, and contributing to strong and prosperous communities. Our staff bring this approach to life every day.

The Community Manager is accountable for all aspects of personal banking, wealth, and core service delivery within a location of Libro Credit Union as well as being an active member of the Regional Leadership Team. In collaboration with both the regional leadership group and the location team they build and execute clear and actionable business plans. These business plans guide community and business development activities in pursuit of location, regional, and corporate goals.

Community Managers coach staff to achieve their potential, and monitor location sales activities, growth, expenses, and revenue. Through inspiring and motivating the team to achieve goals and targets, the Community Manager ensures Owner service and Staff experience is exceptional.

The Community Manager displays leadership within the community. They encourage local community involvement of the team, in alignment with Libro’s pillars.

**The Epic Human we are looking for will**:
Manage the branch at an acceptable audit level while reviewing and implementing identified business process improvement recommendations.
Support the team in making smart risk decisions that protect our Owners and Libro.
Demonstrate a commitment to innovation and continuous improvement mindset.
Support all staff within the location to have a well-developed Individual Sales Plan. Actively coach to the activity and effectiveness of activity within the plans to ensure high levels of accountability.
Conduct regular observations of Owner/Staff coaching interactions; provide feedback and role model strong sales and service skills to help build staff success.
P romote strong cross-segment cooperation to generate referrals, collaboration, and build full-service relationships.
Create and foster an environment that encourages personal responsibility and provides staff appropriate autonomy to make decisions and resolve problems.
Responsible for the onboarding and ongoing training and development of direct reports by following established onboarding plans to ensure they are fully competent in their roles.
Work cooperatively with regional and location teams to build and implement a business development plan focused on proactive activity, local initiatives resulting in deeper relationships and growth.
Motivates and guides a proactive team to network within Libro’s target market and create connections that will build Ownership and wallet share.
Builds reciprocal and mutually beneficial relationships with community partners and centres of influence.

Could this be you ? Are you ready to Be Libro ?

Do you have a passion for growing prosperity in Southwestern Ontario by transforming banking through inspiring financial happiness?
Are you an Epic Human; joyful in your work, passionately accountable, a bold explorer and mutually inclusive?
Do you hold a post-secondary degree or diploma with 4-6 years’ experience within financial services or sales leadership?
Have you demonstrated direct leadership experience; project leadership, mentoring/coaching, initiative, and leading others?
Do you have the ability to contribute effectively to the development of a regional business plan and align teams through execution around the articulated priorities to create action plans and drive accountability?

**How we bring Joyful in our work**:
Competitive salaries
Comprehensive benefit package, with all premiums paid for by Libro
Generous vacation time
Comprehensive and proactive employee wellness programs
Staff accounts and staff rates on products and services
Staff appreciation programs and awards
Career development opportunities
A number of other great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals just for being part of our great team

If you're passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario - we want to hear from you

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Any time during the recruitment process please let Libro know what supports you may need to be successful.

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