Manager, Corporate Communications

7 months ago

Waterloo, Canada City of Waterloo Full time

**Position Description**:
**Accountabilities**:

- Prepare and implement corporate communications and public engagement strategies and plans in support of corporate departments, divisions and initiatives
- Lead, coach and oversee performance and development of direct staff reports
- Provide guidance, support and direction to staff regarding priorities of the team and the annual work plan
- Manage the recruitment, selection, orientation and training of staff
- Oversee brand awareness, design and digital communications
- Manage media relations including developing news releases, media advisories, key messaging, speaking notes, and coordinating news conferences and media interviews for corporate leadership team, senior management team and council
- Act as an alternate Emergency Information Officer as per the Province’s Emergency Management and Civil Protection Act, City of Waterloo By-law No. 2017-083 Emergency Response Plan
- Provide recommendations to staff on key messages for media interviews, including advice on issues of a sensitive nature, as required
- Support the implementation of Digital Services strategy within the organization
- Support and assist in the coordination of corporate photography, videography and new media initiatives
- Develop and monitor corporate communications and public engagement policies, procedures and programs
- Attend various internal and external corporate committee meetings as a lead communications support
- Other duties as assigned

**Minimum Qualifications**:

- Successful completion of a Bachelor’s degree in Communications, Journalism, Public Relations or a related field combined with a minimum of 7 years of progressive communications experience; equivalent combinations of experience and education may be considered
- Experience in a leadership role supervising staff is preferred, with demonstrated ability to influence, inspire, assist and develop others
- Accreditation through the International Association of Business Communicators (IABC) or Canadian Public Relations Society (CPRS) is considered an asset
- Certification from the International Association Public Participation (IAP2) is considered an asset
- Previous training in Diversity, Equity and Inclusion and Respectful Workplaces is an asset
- Thorough knowledge of, and experience with, professional communications techniques and best practices, including online and electronic communications, social media, mobile and multi-media, print production, graphic design and information technology systems
- Demonstrated ability to identify issues and translate into strategic communications, including crisis communications
- Demonstrated superior written communication skills, oral presentation skills, reporting skills, and advanced skills in conceptual editing, copy editing, and proof reading
- Strong attention to detail and problem solving skills
- Excellent organizational skills and experience in coordinating and managing multiple activities and projects under tight time constraints and resulting in successful conclusions
- Proficient computer skills including Microsoft Office Suite (Word, Excel, PowerPoint); Experience with iCreate CMS, FormBuilder, Google Analytics, SiteImprove, Constant Contact or SproutSocial would be considered an asset
- Excellent customer service skills with the ability to interact effectively with the public, internal customers and other community partners
- This position may be required to work in excess of the regular 35 hours/week as needed.

**Accommodation**

**We’ve Got You Covered**

The City of Waterloo strives to be an employer of choice for strong talent dedicated to serving our community, and offer the following:

- Flexible work schedules to support and nurture work-life balance;
- Competitive wages and a fulsome employer paid benefits package, including paid sick leave, long-term disability, OMERS pension and an Employee and Family Assistance Program;
- A staff team dedicated to fostering and advancing action to support the organization’s ongoing commitment to Indigenous Initiatives, Anti-Racism, Accessibility and Equity;
- Substantial internal and external training and development opportunities;
- Compassionate and caring organization that promotes and embraces a culture of health, safety and wellness;
- Strong commitment to providing and maintaining a psychologically safe workplace that is respectful, inclusive, and where all individuals are valued;
- Paid vacation and personal days, paid float holiday(s), and an overtime bank;
- Employee Purchase Programs (Corporate Cell Phone plans, Computer Purchase Plan, etc.);
- Dress-down Fridays, and optional Wednesdays in partnership with the United Way fundraising campaign;
- City of Waterloo Staff Recreation Pass;
- Anniversary milestone gifts for regular part-time and full-time staff; and,
- So much more

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