Call Center Representative

13 hours ago


Etobicoke, Canada Baka Communications Inc Full time

Baka communication is a leader in the Communication industry for over 30 years. We are growing every day and we need great employees to help us continue to be one of the best in the industry.

This is for a full-time call center position. We are looking for individuals that are flexible in time, Punctual, very organized, who can follow directions and can adapt to changes quickly.

We provide competitive wages, benefits and incentive reward programs. Experience is an asset, but not necessary since we provide extensive training and support.

Some of the job roles, but not limited to, are:

- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research, identify, and resolve customer complaints using tools supplied
- Route calls to appropriate resources
- Document all call information according to standard operating procedures in Invision
- Follow up customer calls where necessary
- Complete all in person and on-line training that is assigned
- Up-sell products and services
- Could be responsible for on-line Chat to answer customer inquires

NOTE: All resumes will be screen and we will only contact individuals that meet our requirements.

**Salary**: $18.00 per hour

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay



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