Application Support

5 months ago


Montréal, Canada Jesta I.S. Full time

**About Jesta I.S.**

Jesta I.S. is a global supplier of integrated software for wholesalers and retailers specializing in apparel, footwear, housewares and electronics. Our end-to-end solutions streamline your day-to-day operations throughout your entire supply chain while always keeping your customers top of mind.

We are continuously enhancing our products to meet the evolving needs of the ever-expanding wholesale and retail industries as well as developing innovative solutions to maximize operational efficiencies and customer satisfaction.

With more than 50 years of combined wholesale and retail experience, we recognize the importance of providing solid software solutions coupled with impeccable client service.

**Responsibilities**:

- Resolve end-to-end solution support tickets and taking ownership of customer issues.
- Lead and participate in discussions regarding hardware, networking and databases performance and problems.
- Participate in testing of software functionalities, providing feedback and performing project related tasks.
- Maintain and upkeep knowledge base records of procedures, processes and known solutions.
- Participate in writing software technical documentation.

**Technical Support**
- Must be familiar with **ERP, Merchandising, Warehouse Management, Source and Demand**:

- Ensure all client related inquiries are to be addressed in a prompt, courteous and professional manner.
- Test fixes to ensure problems have been adequately resolved.
- contribute in the development of knowledge base and frequently asked questions.
- Ability to effectively manage multiple activities of varying complexity levels with conflicting priorities involving cross-functional teams.
- Excellent communication and presentation skills in both written and verbal, including the ability to produce clear and well-organized documents.
- Team player with a desire to continuously improve current business practices/processes.
- Proven analytical and problem-solving skills

**Required Skills & Abilities**:

- Strong problem-solving skills.
- Excellent English verbal and written communication and functional French verbal communication including the ability to work with technical and non-technical audiences.
- Ability to influence, persuade and negotiate to achieve desired outcomes.
- Effective interpersonal skills and a strong client service focus including demonstrated flexibility and client advocacy.
- Able to adapt quickly to different environments and work independently if necessary
- Ability to multi-task in a fast-paced atmosphere

**Required Experience**:

- 2 + in SQL database (Oracle SQL - PL/SQL is preferred).
- Proficient in SQL language (Select, insert, update, join statements to name a few)
- Proficient with SQL packages, procedures and functions
- Proficient with.Net Framework, JavaScripts and XML would be a plus
- Experience with retail, wholesale and/or manufacturing industry IT systems experience would be a plus.

**_
À propos de Jesta I.S._**
- Jesta I.S. est un fournisseur mondial de logiciels intégrés pour les grossistes et les détaillants spécialisés dans les vêtements, les chaussures, les articles ménagers et l'électronique. Nos solutions de bout en bout simplifient vos activités quotidiennes dans l'ensemble de votre chaîne d'approvisionnement tout en gardant vos clients au premier plan._
- Nous améliorons continuellement nos produits pour répondre aux besoins évolutifs des industries du commerce de gros et de détail en constante expansion, et nous développons des solutions innovantes pour maximiser l'efficacité opérationnelle et la satisfaction des clients._
- Avec plus de 50 ans d'expérience combinée dans le commerce de gros et de détail, nous reconnaissons l'importance de fournir des solutions logicielles solides associées à un service client impeccable._

**_
Responsabilités :_**- _ Résoudre les tickets d'assistance de bout en bout et s'approprier les problèmes des clients._
- _Diriger et participer aux discussions concernant les performances et les problèmes liés au matériel, au réseau et aux bases de données._
- _Participer aux tests des fonctionnalités des logiciels, fournir un retour d'information et effectuer des tâches liées aux projets._
- _Maintenir et entretenir les enregistrements des procédures, des processus et des solutions connues dans la base de connaissances._
- _Participer à la rédaction de la documentation technique des logiciels._

**_ Support technique_**
- _Il doit être familier avec l'ERP, le merchandising, la gestion d'entrepôt, la source et la demande._
- _S'assurer que toutes les demandes relatives aux clients sont traitées de manière rapide, courtoise et professionnelle._
- _Tester les correctifs pour s'assurer que les problèmes ont été résolus de manière adéquate._
- _Contribuer à l'élaboration d'une base de connaissances et d'une foire aux questions._
- _Capacité à gérer efficacement des activités multiples de ni


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