Customer Service Representative

1 month ago


Burlington, Canada Dodds Garage Doors Full time

Customer Service Representative Sales
Dodds Garage Doors is the oldest, largest, and fastest-growing garage, overhead, and entry door company in Southern Ontario. Founded in 1958 and still family-owned, Dodds serves its customers through a number of locations across Ontario.
Dodds has served well over 500,000 customers and continues to pride itself on industry-leading service, product knowledge, and expertise.
**You will love it here if you**:
1. Are Customer Obsessed - we won’t rest until customers are 100% satisfied.
2. Have an Ownership Mentality - we take pride in our work and the Dodds brand.
3. Are a Problem Solver - we turn problems into opportunities and take initiative.
4. Have a Positive Attitude - we are resilient, enthusiastic, and dedicated.
The position of Customer Service Representative is essential within the Sales department. You serve as someone who acts as a direct point of contact between the company and its customers, playing a crucial role in ensuring customer satisfaction and maintaining positive relationships.
**You will be Accountable for the following**:

- Handle customer inquiries and complaints
- Provide information about the products and services.
- Document and update customer records based on interactions.
- Develop and maintain a knowledge base of the evolving products and services.
- Answering phones with enthusiasm and positivity
- Coordinate and schedule garage door installations meeting both the company's and customer need
- Problem solves customer issues turning a challenging experience into a positive one.
- Collect payment and follow up on overdue accounts.
- Respond to customer questions with urgency.
- Booking sales and service calls
- Weekly reporting of metrics
- Oversight of dispatch board
- CSR schedule (shift changes)
- Coaching and development of CSRs (listening to calls)
- Ownership when the team needs it (filling in)
- Act as the solutions expert - creating cases, reviewing with the case management team, engaging directly with the customer for any feedback and solutions to ensure full satisfaction.
- Ensure distribution of inbound requests & engagements - stepping in to provide an immediate experience focused response when applicable.
- Ensure sample inventory is stocked, and work with Marketing and Lead Gen Specialist to request new stocking orders from production.
- Support change and drive new initiatives as deemed important by the company. Propose and implement new experience initiatives through continuous evaluation of current process and procedures.

**Qualifications**:

- Demonstrate excellent problem-solving, critical thinking and analytical skills.
- Communication skills - the ability to actively listen and clearly and confidently communicate, both verbally and in writing.
- Solid time management and organizational skills using sound judgement in managing multiple projects with often conflicting priorities.
- High attention to detail
- Collaboration: This role is highly interactive with multiple departments and teams and requires the individual to be able to manage the flow in information in a timely manner.

**Job Types**: Full-time, Permanent
**Salary**: $50,000-$60,000 total compensation
**Schedule**: 5 days per week (may include a weekend). Hours 10 am -7 pm

**Benefits**: Health care spending account, On-site parking
**Ability to commute/relocate**: In-person position, BURLINGTON - training will be conducted in Toronto
**Experience**: Operational, Management, Leadership Requirements
**Language**: English (required)



  • Burlington, Canada ServiceOntario (GTGI, Private Service Provider) Full time

    ServiceOntario office requires experienced counter service representative. A minimum of 1-year experience required. This is a fast-paced work environment serving customers in Burlington, Ontario. Services include the provision of information and issuance of health cards, driver’s licence, licence plates, stickers, Auto Dealerships (OMVIC), Ontario photo...


  • Burlington, Canada Pioneer Pools Service Full time

    You will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...


  • Burlington, Canada Pioneer Pools Service Full time

    You will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...


  • Burlington, Canada Quadra Full time

    **Position**: Customer Service Representative **Location**: Burlington, Ontario **Status**: Contractual - 12 months (1) Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? We are looking for our next member to join our customer service team as...


  • Burlington, Canada Groupe Touchette Inc. Full time

    **Job Purpose** The Customer Service Representative will provide support to customers. Do you enjoy talking to customers and providing them with solutions? We have the challenge for you! Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule...


  • Burlington, Canada Children's Education Funds Inc. Full time

    Job Summary: As a Customer Service Representative, you are the first point of contact with customers. In this role, you are responsible for providing prompt and effective service to our customers. Job Responsibilities: - Log communication with customers using our tracking system; - Demonstrate a strong understanding of our products; Job Requirements: -...


  • Burlington, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Burlington. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and debit...


  • Burlington, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a Customer Service Representative to provide exceptional service to our customers, handling inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries via various channels.Provide information about products and services.Resolve customer complaints effectively.Document customer interactions...


  • Burlington, Canada The Simple Investor Full time

    **Customer Service Representative (NEED FOUR CS REPS)** **Location - Burlington, Ontario, Canada (In person)** Looking for an exciting opportunity in a well-established and growing company? The Simple Company is a multi-million-dollar organization in its 14th year of business and is launching a new Division - **The Simple Landlord**. We are seeking two (3)...


  • Burlington, Canada The Simple Investor Full time

    **Customer Service Representative** **Location - Burlington, Ontario, Canada (In person)** Looking for an exciting opportunity in a well-established and growing company? The Simple Company is a multi-million-dollar organization in its 14th year of business and is launching a new Division - **The Simple Landlord**. We are seeking two (3) **Customer Service...


  • Burlington, Canada Burlington Hydro Full time

    **About this role**: Burlington Hydro Inc. (“BHI”) is seeking for a Customer Service Representative to join our Customer Accounts team. Reporting to the Manager, Customer Accounts, this position is responsible for providing superior customer service and support to our customers with inquiries related to billing, new and continuous services, and general...


  • Burlington, Canada Comtek Advanced Structures Ltd. Full time

    Comtek is an innovative supplier of composite components and repair services to business jet and regional aircraft markets. We design, manufacture and repair structural components that are used on thousands of aircraft every day, across the globe. Comtek is a growing company that is committed to recognizing the work of its team members through financial and...


  • Burlington, Canada BMO Financial Group Full time

    1841 Walkers Line Burlington Ontario,L7M 0H6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...


  • Burlington, Canada Ultrastor Self Storage Full time

    **Do you want to join a fast-growing, locally owned & managed self storage company with competitive salary and benefits?** **We are looking for customer service stars to join us in Burlington and Caledon!** **The primary responsibilities of an Ultrastor Customer Service Representative include**: - Providing outstanding customer service by helping...


  • Burlington, Canada Groupe Touchette Inc. Full time

    **Job Purpose** The Customer Service Representative will provide support to customers. Do you enjoy talking to customers and providing them with solutions? We have the challenge for you! Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule...


  • Burlington, Canada Aquiform Full time

    Aquiform is looking for a Bilingual Customer Service Representative to join our Customer Service team. The Bilingual Customer Service Representative is responsible for working with the customer service team to oversee all bilingual customer inquiries and translations for the Company as well as completing the below specified tasks in a timely and accurate...


  • Burlington, Canada Aquiform Full time

    Aquiform is looking for a Bilingual Customer Service Representative to join our Customer Service team. The Bilingual Customer Service Representative is responsible for working with the customer service team to oversee all bilingual customer inquiries and translations for the Company as well as completing the below specified tasks in a timely and accurate...


  • Burlington, Canada Wave Sports Inc Full time

    Wave Hockey is hiring! **Position Overview**: As a Customer Service Representative / Receptionist at Wave Twin Rinks Hockey Arena, you will play a vital role in creating a positive and welcoming experience for all visitors, guests, and members. Your primary responsibility will be to assist and support customers, handle inquiries, provide information, and...


  • Burlington, Canada Hunter Amenities International Full time

    Hunter Amenities is one of the world’s largest manufacturers of Guest Amenities with 40 years of experience in the global market. We are a highly entrepreneurial, professional, and driven organization that believes in teamwork, professional ethics, and outstanding service. Hunter is proud to be a Platinum level member of the “Best Managed Companies”...


  • Burlington, Canada CS-1 Transportation Inc Full time

    CS-1 Transportation Inc. is a full service transportation and logistics management company, specializing in cross-border and domestic LTL/FTL, Flatbed services, and expedited Ground and Air Solutions. We provide a full spectrum of integrated products and services from a single source. In a competitive global economy, logistics is playing an increasing role;...