Customer Service Representative

6 months ago

Burlington, Canada Wave Sports Inc Full time

Wave Hockey is hiring

**Position Overview**: As a Customer Service Representative / Receptionist at Wave Twin Rinks Hockey Arena, you will play a vital role in creating a positive and welcoming experience for all visitors, guests, and members. Your primary responsibility will be to assist and support customers, handle inquiries, provide information, and ensure smooth operations at the front desk. This position requires excellent communication, organizational skills, and a passion for delivering outstanding customer service.

**Key Responsibilities**:

- Front Desk Operations:_
- Greet and welcome visitors, guests, players, and parents with a friendly and professional demeanor.
- Manage the reception area, ensuring it is clean, tidy, and well-organized at all times.
- Monitor access to the facility and verify visitors' credentials as needed.
- Customer Assistance:_
- Provide detailed information about the arena's services, programs, schedules, and events to customers.
- Address and resolve customer concerns, complaints, and requests in a courteous and efficient manner.
- Assist customers with registration for various programs, leagues, and activities.
- Offer guidance and support to first-time visitors and new members.
- Payment Processing:_
- Handle cash, credit card transactions, and electronic payments accurately and securely.
- Process payments for services, memberships, and merchandise sales.
- Maintain records of transactions and update customer profiles in the database.
- Event Support:_
- Assist with the coordination and execution of events, tournaments, and leagues at the arena.
- Provide on-site support during events, ensuring smooth registration, guest assistance, and general event logistics.
- 6._ _General Administrative Tasks:_
- Assist in maintaining office supplies, forms, and informational materials.
- Help with filing, data entry, and record-keeping tasks.
- Collaborate with other staff members and departments to facilitate efficient operations.
- 7._ _Adherence to Policies and Safety Measures:_
- Ensure compliance with the arena's policies, procedures, and safety protocols.
- Promote a safe and secure environment for all customers and staff members.

**Qualifications**:

- High school diploma or equivalent.
- Previous experience in customer service or receptionist role preferred.
- Strong communication and interpersonal skills.
- Proficient in using computer software and basic office equipment.
- Ability to handle multiple tasks and prioritize responsibilities effectively.
- Willingness to work flexible hours, including evenings and weekends.

Working Hours: This is a full-time position with working hours from 9:00 AM to 5:00 PM on weekdays, with occasional evening and weekend shifts to support events and busy periods.

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Burlington, ON L7M 1H5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

  • Customer Service Representative

    3 months ago

    Burlington, Canada ServiceOntario (GTGI, Private Service Provider) Full time

    ServiceOntario office requires experienced counter service representative. A minimum of 1-year experience required. This is a fast-paced work environment serving customers in Burlington, Ontario. Services include the provision of information and issuance of health cards, driver’s licence, licence plates, stickers, Auto Dealerships (OMVIC), Ontario photo...

  • Customer Service Representative

    6 months ago

    Burlington, Canada Pioneer Pools Service Full time

    You will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...

  • Customer Service Representative

    6 months ago

    Burlington, Canada Pioneer Pools Service Full time

    You will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...

  • Customer Service Representative

    4 weeks ago

    Burlington, Ontario, Canada Savers Value Village Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Savers / Value Village. As a Customer Service Representative, you will play a vital role in creating an exceptional experience for our customers, donors, and other team members.About UsSavers / Value Village is a leading thrift retailer with a...

  • Customer Service Representative

    6 months ago

    Burlington, Canada Quadra Full time

    **Position**: Customer Service Representative **Location**: Burlington, Ontario **Status**: Contractual - 12 months (1) Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? We are looking for our next member to join our customer service team as...

  • Customer Service Representative

    6 months ago

    Burlington, Canada Groupe Touchette Inc. Full time

    **Job Purpose** The Customer Service Representative will provide support to customers. Do you enjoy talking to customers and providing them with solutions? We have the challenge for you! Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule...

  • Customer Service Representative

    6 months ago

    Burlington, Canada Children's Education Funds Inc. Full time

    Job Summary: As a Customer Service Representative, you are the first point of contact with customers. In this role, you are responsible for providing prompt and effective service to our customers. Job Responsibilities: - Log communication with customers using our tracking system; - Demonstrate a strong understanding of our products; Job Requirements: -...

  • Customer Service Representative

    2 months ago

    Burlington, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Burlington. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and debit...

  • Customer Service Representative

    6 months ago

    Burlington, Canada The Simple Investor Full time

    **Customer Service Representative** **Location - Burlington, Ontario, Canada (In person)** Looking for an exciting opportunity in a well-established and growing company? The Simple Company is a multi-million-dollar organization in its 14th year of business and is launching a new Division - **The Simple Landlord**. We are seeking two (3) **Customer Service...

  • Customer Service Representative

    7 months ago

    Burlington, Canada The Simple Investor Full time

    **Customer Service Representative (NEED FOUR CS REPS)** **Location - Burlington, Ontario, Canada (In person)** Looking for an exciting opportunity in a well-established and growing company? The Simple Company is a multi-million-dollar organization in its 14th year of business and is launching a new Division - **The Simple Landlord**. We are seeking two (3)...

  • Customer Service Representative

    2 months ago

    Burlington, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a Customer Service Representative to provide exceptional service to our customers, handling inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries via various channels.Provide information about products and services.Resolve customer complaints effectively.Document customer interactions...

  • Customer Service Representative

    6 months ago

    Burlington, Canada WS Audiology Canada Full time

    _At WSAudiology, we pride ourselves on being the pioneers of innovative solutions within the hearing care industry, who have a shared passion for positive impact on our client’s hearing journey, and always go above and beyond as a team!_ Join our **Customer Service** team! Now hiring a **Customer Service Representative** for our **Head Office** in...

  • Customer Service Representative

    2 weeks ago

    Burlington, Canada Burlington Hydro Full time

    **About this role**: Burlington Hydro Inc. (“BHI”) is seeking for a Customer Service Representative to join our Customer Accounts team. Reporting to the Manager, Customer Accounts, this position is responsible for providing superior customer service and support to our customers with inquiries related to billing, new and continuous services, and general...

  • Customer Service Representative

    6 months ago

    Burlington, Canada Comtek Advanced Structures Ltd. Full time

    Comtek is an innovative supplier of composite components and repair services to business jet and regional aircraft markets. We design, manufacture and repair structural components that are used on thousands of aircraft every day, across the globe. Comtek is a growing company that is committed to recognizing the work of its team members through financial and...

  • Customer Service Representative

    3 months ago

    Burlington, Canada BMO Financial Group Full time

    1841 Walkers Line Burlington Ontario,L7M 0H6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    4 months ago

    Burlington, Canada Ultrastor Self Storage Full time

    **Do you want to join a fast-growing, locally owned & managed self storage company with competitive salary and benefits?** **We are looking for customer service stars to join us in Burlington and Caledon!** **The primary responsibilities of an Ultrastor Customer Service Representative include**: - Providing outstanding customer service by helping...

  • Customer Service Representative

    6 months ago

    Burlington, Canada Groupe Touchette Inc. Full time

    **Job Purpose** The Customer Service Representative will provide support to customers. Do you enjoy talking to customers and providing them with solutions? We have the challenge for you! Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule...

  • Bilingual Customer Service Representative

    6 months ago

    Burlington, Canada Aquiform Full time

    Aquiform is looking for a Bilingual Customer Service Representative to join our Customer Service team. The Bilingual Customer Service Representative is responsible for working with the customer service team to oversee all bilingual customer inquiries and translations for the Company as well as completing the below specified tasks in a timely and accurate...

  • Bilingual Customer Service Representative

    6 months ago

    Burlington, Canada Aquiform Full time

    Aquiform is looking for a Bilingual Customer Service Representative to join our Customer Service team. The Bilingual Customer Service Representative is responsible for working with the customer service team to oversee all bilingual customer inquiries and translations for the Company as well as completing the below specified tasks in a timely and accurate...

  • Customer Service Representative

    3 months ago

    Burlington, Canada Hunter Amenities International Full time

    Hunter Amenities is one of the world’s largest manufacturers of Guest Amenities with 40 years of experience in the global market. We are a highly entrepreneurial, professional, and driven organization that believes in teamwork, professional ethics, and outstanding service. Hunter is proud to be a Platinum level member of the “Best Managed Companies”...