Front Desk Coordinator

2 months ago


Etobicoke, Canada Humber Full time

**Front Desk Coordinator - Residence - FT Support**
- (31002)

**Find Your Spot at Humber**

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Job Details**

**Position Title**: Front Desk Coordinator

**Status**:FT Support

**Hours per week**: 37.5

**Faculty/Department**:Campus Services

**Campus/Location**: Lakeshore Campus (in-person)

**Salary**: FT Support Payband E (Start $28.78 - Max $33.37)

**What you will do**:

- Assisting in the selection, training, and coordination of work with the part-time front desk student staff
- Coaching and providing regular guidance to staff to ensure that front desk procedures and processes are current and are being practiced daily
- Conducting monthly meetings to ensure that staff are continuously receiving training on new procedures/policies, that issues are addressed, that staff are recognized for successes and that staff have an opportunity to provide feedback
- Coordinating the student staff evaluations
- Scheduling staff to ensure that the front desk has appropriate coverage throughout the year
- Developing, testing and documenting room management software procedures
- Reviewing and correcting daily front desk financial transactions and preparing journal vouchers
- Preparing for month end financial reconciliations
- Completing room assignments and monitoring occupancy for summer conference guests using room management software
- In conjunction with Conference Services, assisting with conference guests and on site group organizers
- Assisting in critical incident planning with campus partners
- Assisting with the marketing of the residence to current and future students, including participation in open houses and residence tours.
- Investigating possible violations of the residence policies, such as the Residence Code of Conduct
- Assigning outcomes within the guidelines of the Residence Code of Conduct, such as educational sanctions or loss of privileges

**What you bring to the role**:
**Education**

**Skills and Experience**

The incumbent will have 1-2 years of progressively related work in a customer service environment combined with demonstrated strong leadership skills.

**What’s in it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks and the opportunity to work within a highly supportive team.

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

**Equity, Diversity and Inclusion**

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

**Accommodation**

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

**Anti-Discrimination Statement**

**Hours Per Week** 37.5

**Position Type** FT Support

**Payband** E

**Minimum Salary** 28.78

**Maximum Salary** 33.37

**Work Locations** Lakeshore Campus 3199 Lakeshore Blvd. West Etobicoke M8V 1K8

**Job Family** Campus Services

**Deadline to Apply** October 24, 2024

**Job Posting** 10/10/24

**Department** Residence



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