Administration - Orders Processing Clerk

2 weeks ago

Stouffville, Canada Golden Integrated Solutions Full time

Golden Integrated Solutions Vision Statement:
By infusing Technology into our clients we will give them the cutting edge in their industries that will enable them to be market leaders. As the trusted technology advisors we will enrich our clients by managing, implementing and shoring up technological gaps that will propel their business to the next level. Bringing integrated solutions to technological problems by delivering the “Right Solution” with an elevation in competencies to our clients benefit. Thus our clients will be well positioned to weather and profit from the challenges of the 21st century.

Job Title: Orders Processing Clerk

Location: 60 Innovator Ave Unit 23, Stouffville, Ontario L4A0Y2

Position Overview: As an Orders Processing Clerk you are working on the backend for client orders and are responsible for understanding and meeting client expectations. You thrive under a fast-paced environment, are productive and work well under pressure. You are well organized and innovative. You communicate well with team members, understand the importance of workload balancing from a team perspective, and are not afraid to ask for help or reach out to help others.

Job Duties and Responsibilities:

- Receive client orders daily via electronic ordering system.
- Verify client information on each order when received against the company database to confirm all contact information is correct.
- Verify that all merchandise purchased is in stock and priced correctly.
- Contact the client directly on each order when received and ask for clarification if there are questions regarding client information.
- Order deficiencies, return/exchange management.
- Collect payment for merchandise and record transactions.
- Enter order into the fulfillment system for processing, including shipping preparation; verify order is correct prior to shipment.
- Notify the client directly when orders have been delivered or if there is an issue with the order such as shipping delays.
- Answer customer service line and field customer questions.
- Inform clients of product backorder, or substitutions.
- File copies of orders received and completed.
- Utilize QuickBooks to create quotes which provide clients with a list of products they are ordering with an estimated cost including shipping.
- Keep track of licenses.
- Provision and licenses onto laptops.
- Communicate with Purolator for shipping purposes.
- Responsible for inventory management and tracking items on CRM.
- Communicate with vendors to order an item if our inventory is currently lacking the item.
- Document step by step instructions for any processes you are responsible for.

**Salary**: $18.00-$22.00 per hour

**Education**:
University or College degree / diploma in a Business-related program

**Experience**:
Administrative/Clerical role: 1 year

Knowledge, Skills and Abilities:

- Excellent organizational, interpersonal and communication skills.
- Demonstrate professional telephone manners.
- Ability to deal with clients in a fast-paced environment.
- Possess strong multitasking skills.
- High energy and ability to work within a team environment and independently.
- Requires strong attention to detail and thoroughness in completing work tasks.
- Ability to meet deadlines and multiple demands.
- Strong critical thinking, analytical, and problem solving skills.
- Assessing the performance of yourself to make improvements or take corrective action.
- Client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of Quickbooks and CRM.

Preferred Qualifications:
Experience and reference in the IT field and/or relevant field(s).

**Job Type**:
Full-time, Contract
Work in person

Schedule:
Monday-Friday

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$23.42 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Stouffville, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Data entry: 1 year (preferred)

Work Location: One location

Expected start date: 2023-04-03

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