Service Manager

2 weeks ago


Stouffville, Canada MI Petro Full time

Job Summary:
We are seeking a highly motivated and experienced Service Manager to join our team. As a Service Manager, you will oversee the daily operations of our service department and ensure excellent customer service. Your role will involve managing a team of field service technicians, dispatchers, warranty clerks by providing guidance and support, and ensuring efficient workflow.

**Responsibilities**:

- Manage and supervise the service department staff, including dispatchers, warranty clerks and field technicians and interacting with the construction division
- Provide exceptional customer service by addressing customer inquiries and concerns
- Upsell additional services and products to customers
- Oversee the scheduling of service appointments and ensure timely completion of repairs
- Maintain accurate records of customer interactions, repairs, and transactions
- Collaborate with the sales team to promote service offerings and increase revenue
- Monitor inventory levels of parts and supplies, and place orders as needed and participate on the annual inventory count
- Ensure compliance with safety regulations and maintain a clean and organized work environment

**Skills**:

- Strong petroleum equipment knowledge and understanding of petroleum equipment upkeep and maintenance repair processes
- Proven experience in upselling services or products to customers
- review of work orders from the field to ensure accuracy for invoicing
- review warranty parts and work orders from field for accuracy and processing in the various vendor accounts on line or through contact
- Leadership skills to effectively manage a team of field service technicians for petroleum equipment
- Knowledge of service operations and procedures is preferred
- support of field staff during working hours or off hours with the on call technicians
- set out on call schedule and update as required
- attend field equipment start up, commissioning when required to assist field technicians and random safety audits

If you are a dedicated professional with a passion for providing exceptional customer service in the petroleum industry, we encourage you to apply. Join our team as a Service Manager and take your career to the next level.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required for the role.

Pay: $49,119.35-$114,156.29 per year

**Benefits**:

- Casual dress
- Company car
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-29



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