Inside Technical Sales and Order Entry Support

3 weeks ago


Burlington, Canada Delta Regis Tools Inc. Full time

**Job Title**: Inside Technical Sales and Order Entry Support

**Location**: Ontario, Canada

**Job Type**: Full-time

**Company Overview**: Delta Regis Tools has been providing excellent quality tools and related accessories to the production/assembly market for over 20 years We are looking to expand our sales team with a technical-minded and sales-oriented self-starter. Dynamic office setting with excellent growth opportunity.

**Key Responsibilities**:

- **Sales Support**:

- Assist customers in selecting the right products or services to meet their needs.
- Prepare and follow up on quotes, ensuring all details are accurate and reflect the customer’s requirements.
- Collaborate with the outside sales team to manage and develop customer relationships.
- **Order Entry Support**:

- Provide support to order entry team as needed. Responsibilities include:

- Accurately enter customer orders into the system, ensuring all information is correct and complete.
- Monitor order status and communicate with customers regarding any changes, delays, or issues.
- Coordinate with the production and shipping departments to ensure timely order fulfillment.
- Handle any customer inquiries or issues related to order processing.
- **Customer Service**:

- Provide excellent customer service by responding promptly to inquiries and resolving any issues in a timely manner.
- Build and maintain strong relationships with customers, understanding their needs and preferences.
- Proactively follow up with customers post-sale to ensure satisfaction and address any concerns.
- **Technical Expertise**:

- Maintain up-to-date knowledge of the company’s products, services, and industry trends.
- Assist in the development of technical sales materials and product documentation.
- Participate in training sessions to enhance product knowledge and sales techniques.

**Preferred Qualifications**:

- Minimum 2 years inside sales experience
- Confident & Positive attitude
- Proven ability to communicate effectively and build customer relationships
- Advanced computer skills
- Technical sales experience is desirable
- Salesforce experience is desirable
- Social media management experience is desirable

**Benefits**:

- Casual dress
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Pay: $45,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2024-10-15



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