Operations Coordinator
3 weeks ago
TIP Trailer Services is one of Europe and Canada’s leading equipment service providers. We specialize in trailer leasing, rental, maintenance, and repair, as well as other value-added services, and provide these to transportation and logistics customers across Europe and Canada.
We are currently hiring an Operations Coordinator for a short-term contract for our Mississauga Team. As an Operations Coordinator you will oversee rental counter and administration to ensure streamlined and customer focused operations day to day. This position is also responsible for all yard activities including the check-in and check-out of trailers
YOUR DUTIES AND RESPONSIBILITIES WILL BE:
- Oversee the trailer check-in and check-out procedures including working with the check-in staff
- Check-in and check-out of all trailers and ensure received equipment is appropriately checked and documented
- Inspect trailers on an ongoing basis in order to determine if service and/or repair are required
- Maintain and document on site inventories of trailers and communicate findings to Operations team on daily basis
- Track customers' trailers that are in the yard whether for service or load and store or other reasons in the YARD program
- Answer telephone inquiries from customers/sales/operations team regarding trailer inventory and receive and enter orders
- Follow-up on customer inquiries regarding equipment rentals and leasing
- Inspect and adjust rental items to meet customer needs
- Process new rentals into the Internal System, and process all documentation (e.g. Rental contracts)
- Dispatch trailers to customers
- Explain rental fees, policies and procedures to customers
- Responsible for customer service at the short term rental desk
- Final visual inspections of trailers
- Complete filing of rental agreements
- Provide information about rental items, such as availability, operation or description of trailers to customers and internal staff through review of the STAT and RES reports, checking all regions for availability as required
- Prepare rental forms, obtaining customer signature, Driver's License # and other information on an on-going basis.
- Operate as front desk (answering phones) during hours when admin is not available
YOU NEED TO HAVE:
- Strong customer service skills
- Ability to prioritize and multi-task
- Self-motivated, able to work independently and achieve outcomes in a fast-paced environment
- Ability to work effectively in, and contribute to, a team environment
- Excellent organizational skills
TIP Fleet Services Canada Ltd. supports diversity and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require an accommodation during the recruitment process, please let us know and we will work with you to meet your needs.
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