Customer Service Representative

2 months ago

Calgary, Canada Pinnacle Distribution Inc. Full time

**Pinnacle Wholesale Foods Inc., is a locally owned and operated Food Service Distributor and is currently looking to hire a permanent, full-time, Customer Service/Order Desk Representative.**

**Primary Responsibilities**:
**Customer Service**
- First point of contact for all incoming and walk in customers; behaving in a manner that is consistent with corporate principle: “Customer Service is Foremost”.
- Provide product information to customers and sales personnel as required.
- Take orders over the phone from customers and sales representatives providing they meet minimum order requirements and/or credit restrictions.
- Coordinate computer entry of incoming orders (telephone, fax, or from sales personnel) to ensure that order entry is completed by order cut-off time each day.
- Work with sales personnel and rural customers to assist them to adhere to required order cut-off days/times.
- Resolve customer complaints and/or inquiries according to training and experience. Issues outside of parameters are to be forwarded to Supervisor without delay.

**Order Processing**
- Enter manual sales orders into system - check for accuracy
- Ship confirm picked sales orders (convert to invoice). Check for accuracy, and ensure that back order sales orders are printed as necessary and filed alphabetically in the back order file.
- Sort invoices for rural delivery runs into appropriate locations, ready for drivers on scheduled delivery days.
- Ensure that sales orders are pre-picked daily, coordinating with warehouse staff to make sure that no orders are missed.
- Process customer pick up orders; call customers who do not pick up orders on scheduled pick up day.

**Administrative**
- Processing COD and credit card payments as required, clearly documenting method of payment on branch invoice copy.
- Filing customer invoices on a daily basis.
- Ensuring that photocopier, fax and printers are loaded with paper.
- Changing toner cartridges as required.
- Advising management of any equipment problems at the time they are discovered.
- Other duties as assigned by Management.

**Employment Requirements**:

- Previous Customer Service experience an asset.
- Excellent organizational skills, typing and computer skills.

**Wages and Benefits**:

- $22.00/hour
- Extended medical and dental benefits after 3-month probationary period.

**Job Types**: Full-time, Permanent

Pay: From $22.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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