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Administrative Support Agent

5 months ago

Toronto, Canada Beneva Full time

Job Posting Title:
Administrative Support Agent

Status:
Temporary (Fixed Term)

**Job Description**:
Reporting to the Manager of Disability Benefits - Outside Quebec, the Administrative Support Agent III supports the Disability and Life Insurance department with various administrative duties including handling incoming client calls, and responding to correspondence from various stakeholders (members, employers, doctors, etc.).. The Administrative Support Agent III also manages permanent disability claims, express pay life and disability claims in addition to other various administrative tasks assigned by management.

JOB DUTIES- Receiving phone calls and answering general questions.- If necessary, forwarding calls to the relevant Case Managers.- Validating insurance documents received in support of disability, life, critical illness and special products claims.- Setting up claims after verifying insurance coverage, amounts, and diagnosis where applicable.- Assigning claims to case managers per established processes.- Managing a caseload of permanent disability claims.- Handling Express pay Life claims, Quick pay and pay and close disability claims per established guidelines.- Handling requests to search for customer contact information and returned mail according to established procedures.- Sending medical report requests to physicians and hospitals.- Following-up with customers, employers and TPAs when there are missing documents or information is required.- Making payments on service charges.-
- Registering direct deposits in system, if applicable and change direct deposit information when required.- Conducting follow-ups with suppliers in order to validate if certain services have been rendered by them.- As needed, preparing and sending correspondence.- Participate in group work organized under the supervision of the department. Carry out any other task, as required.

REQUIRED SKILLS AND KNOWLEDGE

**Education**:
- Highschool diploma- College diploma in administration is an asset

Experience- 1-2 years in an administrative role. Prior experience with a Life Insurance company is a strong asset.

**Skills**:
- Exceptional client service skills.- Intermediate PC skills including data entry, MS Word and MS Excel.- Ability to work independently and as part of a team.- Excellent communication skills (written & verbal).- Analytical skills with a focused attention to detail, particularly with numbers, spelling and grammar.- Strong written and verbal communication skills, with the ability to effectively deliver difficult messages to clients.- Flexibility to balance conflicting priorities.

LI-ENG
- Purpose :_
- True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services._

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