Operations Manager

3 weeks ago

Vancouver, Canada Securitas Canada Ltd. Full time

**JOB SUMMARY**:
Assists with the security services under the direction of the Senior Operations Manager and or District Manager to an assigned account including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision, and training. Performs a variety of management functions for assigned account; may be assigned a rank, as defined by client contract.

**ESSENTIAL FUNCTIONS**:

- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.
- In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

1. Manages physical security operations at multiple critical infrastructure facilities.
2. Drives safety programming for the security team with a goal of zero workplace injuries onsite.
3. Actively manages site security personnel; partners with the local branch to recruit and hire, oversee onboarding, training, and development at the sites.
4. Ensures each staff member is treated with dignity and respect.
5. Plans, assigns, and manages physical security projects and tasks to timely completion.
6. Coaches security employees and carries out disciplinary actions in accordance with current policy.
7. Evaluates the effectiveness of site security operations and provides recommendations for improvement.
8. Utilizes excellent customer service and communication skills, sets the example and holds site security staff accountable to do the same.
9. Ensures site health and key performance indicator goals are met or exceeded; works with the Site Lead/ Sr Ops Manager to enhance security team effectiveness and performance.
10. Meets regularly with the client and Securitas corporate management representatives for account reviews, addresses issues in a timely manner, and supports security planning, assessments, and surveys.
11. Keeps management informed of major accomplishments, issues, and concerns.
12. Follows standardized procedures to successfully complete unannounced audits.
13. Builds and maintains relationships with internal and external stakeholders to maintain a safe and secure environment.
14. Splits time equally between sites, building familiarity with each location, leading the team, building the program, and coaching for success.

**MINIMUM HIRING STANDARDS**
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
- Must be at least 18 years of age.
- Must have a reliable means of communication, such as cell phone.
- Must have a reliable means of transportation (public or private).
- Must hold or be able to obtain a valid driver’s license or equivalent.
- Must have the legal right to work in the country where the position is located.
- Must have the ability to speak, read, and write English proficiently.
- Must have a high school diploma, secondary education equivalent, or GED.
- Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

**EDUCATION/EXPERIENCE**
- 4 years of experience in the security industry
- 4 years of management experience
- Experience with Microsoft Office

**PREFERRED QUALIFICATIONS**:

- Working knowledge and experience with various security technologies including CCTV, access control systems, incident management software, and other video surveillance software
- Bachelor’s degree in Criminal Justice, Security Management, Business Management, or a related field

**SPECIAL REQUIREMENTS**
- Have a current passport or be able to obtain one.
- Able to travel (international or domestic, as required) approximately 10% of the time or more, occasionally with

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