Officer, Systems Management Services
1 month ago
Job Requisition Id: 169379
Business Function: Operations Support
Primary City: Halifax
Other Location(s):Other Locations in NS & NB may be considered
Province: Nova Scotia
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: CPMGA01
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY): 05/25/2023
Under the general supervision of the Systems Management, actively participates in all systems related activity in the client areas. These activities include problem tracking and resolution, requirements gathering, users’ needs analysis, and the co-ordination of system maintenance and enhancement activity. Produces, maintains and distributes recruitment and/or major HR systems user guide information, maintains system problem logs and usage records and conducts regular data audits. Note: The ‘client’ includes the Human Resources functions.
**Responsibilities**:
Below are the main job requirements and responsibilities for Officer, Systems Management Services.
- Provides ongoing support, assistance and advice to senior management and to client representatives regarding the resolution of system problems.
- Manages resolution of system problems as they occur. Maintains log and sets problem resolution and enhancement priorities.
- Liaises with external System Integrators on problem resolution and all enhancement activity.
- Evaluates, documents, and initiates when appropriate all recommended changes/enhancements to existing information systems.
- Conducts user acceptance testing on all program changes. Obtains user sign-off.
- Provides 'help desk' services to users of Applicant Tracking Systems (ATS) and/or HR Systems
- Verifies and validates the integrity of all special programming procedures utilized to correct data on the ATS and/or HR Systems
**Job Responsibilities (continued)**:
- Analyses changes as they occur to the various collective agreements and assesses the impact on corporate ATS and/or HR Systems
- Conducts impact assessment on business processes due to system changes, enhancements and/or new developmental activities. Prepares communication packages and distributes to the client community.
- Conducts regular data audits to ensure integrity and communicates findings to appropriate functional group(s).
- Provides administrative support to the HR planning process and other special projects.
- Assesses information requests and forwards to programming team as required.
- Produces and maintains user manuals/guides and promotes consistent adherence to corporate process and procedures.
**Qualifications**:
**Education**
- University degree or college diploma
**Experience**
- 3 or more years of experience using an enterprise-scale Applicant Tracking System (ATS) and/or SAP HR modules
- Experience as a Systems Administrator for an ATS (ideally SAP or SuccessFactors) and/or SAP HR Modules
- Previous experience as a functional member with mid to large scale HR technology projects for system upgrades, enhancements, and working with cross functional project teams
- Experience in managing and producing reports with applicant tracking and/or HR systems
- Experience troubleshooting in customer or client facing role in a fast-paced environment
- Experience in conducting training and webinars to a wide audience of users
- Change management and project management experience (an asset)
- Strong understanding of HRIS database design, structure, functions and processes, HR processes and data, including benefit and compensation rules and procedures.
- Strong working knowledge of spreadsheet programs (particularly Excel) to organize, summarize, and draw insights from large data sets
- Strong business acumen
- Bilingual in French and English is a asset
**Other Information**:
Occasional Travel within Atlantic and other Regions may be required.
**Safety Sensitive Positions**
This position may be considered a Safety Sensitive position.
**Employment Equity**
Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.
**Conflict of Interest**
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.
**Accommodation**
Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodat
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